Innovaciones

🛫 Ryanair, Vueling, Iberia, and Air Europa warn customers of effects from a global Microsoft outage impacting Spanish airports' IT systems. Passengers are advised to arrive at least 3 hours before scheduled departure. The issue relates to an update in Crowdstrike antivirus, affecting various sectors globally. Aena confirms partial system recovery, with airports operational but slower. Airlines are working to minimize customer impact and will inform affected passengers via email.

📱 WhatsApp Business, with over 2 billion active users, has become a key tool for business communication. Available for free on Google Play Store and Apple App Store, it offers real-time interaction and customer relationship management features. Users can automate welcome and absence messages, quick replies, and organize contacts with tags. The platform enhances professional presentation including product catalogs, client segmentation, and constant communication, even after hours, catering to various business types like restaurants, clothing stores, consultancies, travel agencies, tech support, financial institutions, and educational centers.

🏨 In Madrid, on July 16, 2024, Hotelverse expanded its agreement with Radisson Hotel Group, which operates over 1,100 hotels in more than 95 countries. The 'Choose Your Room' technology from Hotelverse will be available in the first 100 Radisson hotels in the coming months after a successful pilot project. This innovation led to a 29% increase in web conversion rates and a 56% rise in bookings for superior room categories. The project also significantly increased the average time users spent on the website and direct booking volumes. Radisson Hotel Group was awarded at TIS 2023 and the International Customer Experience Awards 2023 due to the success of 'Choose Your Room'.

✈ Air Europa Express partners with flight training center European Flyers to boost pilot training for fleet expansion. Aviation students can become Boeing 737 copilots if they pass the airline's stringent selection process. Currently, 30 students are undergoing this selection at European Flyers. Candidates require an ATPL-A license or must be in the process of obtaining one. Successful candidates will join Air Europa Express as new aircraft are acquired. A cadet program is also created, allowing students to start the ATPL-A course, add a Flight Instructor (FI) course, and work at European Flyers to gain 700-1,000 flight hours before Boeing 737 training and potentially joining the airline as copilots.

✈ Russian aviation industry to manufacture Boeing and Airbus spare parts by imitation amidst patent confrontations. S7 grounded its entire fleet of 28 A320 aircraft due to lack of parts. Aeroflot partners with Rosatom, which opened a new facility in August for Boeing and Airbus components, focusing on air equipment, power supply, and lighting. Rosatom already produces cheaper, quality-equivalent A320 aircraft bay door latches domestically. Aeroflot heavily depends on Western aircraft, with many grounded due to non-critical part failures.

🚀 Iberia will double its Boston service with the Airbus A321XLR, adding a second daily flight from Madrid starting February 14 at 12:35, arriving in the US at 17:40. The return flight departs at 16:35 and arrives in Spain at 21:35. The initial service commences November 14 with an 8 hours and 25 minutes flight. On January 15, 2025, Iberia will begin flying to Washington DC six times a week. The A321XLR features 182 seats and offers up to 60% more luggage storage.

✈️ Ryanair has partnered with Etraveli Group, allowing OTA brands Mytrip, Gotogate, and Flightnetwork to offer Ryanair's low-cost flights with price transparency and full booking access. Etraveli Group will share customer contact and payment data with Ryanair, ensuring access to myRyanair accounts and direct flight information. Johan Elwin, CEO of Etraveli Group, aims to leverage advanced technologies like Virtual Interlining to enhance travel experiences and advance air transport.

📢 Mirai, a company aiding hoteliers in reducing commercial dependency, integrates with HotelAvailabilities to help maintain updated channels. This partnership ensures real-time inventory and pricing updates via the channel manager, offering features like promotion management, reservation calendar, review visualization and response, communication tools for channel messaging, Advanced Stop Sales, main PMS connections, Price Link Manager, Yielding tool, GDS connections for automated pricing policies, integrations with third parties, online payments, multiproperty support for hotel chains, and white-label functionality. For more information, contact HotelAvailabilities at [email protected] or visit their contact page. Interested companies can reach out to Mirai Partnerships at [email protected], while those looking to connect with Mirai Metasearch for potentially higher profitability than OTA-generated sales can contact [email protected].

TravelgateX a participé au Huawei Cloud Summit España 2024 à Madrid, soulignant l'efficacité des solutions en nuage de Huawei dans l'optimisation de ses opérations avec une amélioration de performance de 35% et de l'utilisation des ressources de 40%. L'événement a réuni plus de 300 participants et a mis en avant l'engagement de TravelgateX en matière d'innovation et de transformation numérique dans le secteur touristique.

La industria hotelera utiliza la Inteligencia Artificial (IA) para superar la escasez de trabajadores cualificados, procesando reservas y reduciendo la carga de trabajo, como el asistente virtual de HiJiffy que resuelve el 90% de las preguntas frecuentes y la implementación de check-in/out digitales. HiJiffy ofrece a los lectores de TecnoHotel un mes gratis de su solución con el código TECNOHOTEL10.