Innovaciones

💳 Adyen's report, with data from 100 global companies, reveals that optimizing payment technology can increase revenues and cut costs. Companies can save up to 59% on interchange and scheme fees, which typically constitute 85% of payment costs. In the last 12 months, real-time account number (PAN) updates saved firms $1.08 billion, and network tokens boosted authorization rates by 6%. Adyen's recent US debit routing service and Store and Forward solution saved the top 10 clients $2 million in face-to-face transactions. Overall, the 100 companies analyzed earned $7.55 billion in additional revenue through network tokens last year. Adyen, a leading financial technology platform, also offers a centralized back office that can cut full-time equivalent (FTE) costs by 75% when launching new terminals.

💻 On November 12, 2024, Zucchetti Spain highlighted the growing challenges companies face in attracting the right talent due to increased competition, changing worker expectations, demographic shifts, the rise of remote and hybrid work models, and the need for a compelling value proposition and solid reputation. To address these challenges, the use of technology and talent management software is emphasized for effective recruitment and retention, aiding in CV screening, documentation centralization, administrative tasks, and employee onboarding. Such tools also support worker motivation and satisfaction by tracking and analyzing performance data to develop their full potential and meet company goals.

🚀 Iberia to operate its first long-haul flight with the new A321XLR on Thursday, November 14, from Madrid to Boston, taking 8 hours and 45 minutes. The airline had delayed the aircraft debut on medium-haul routes, which occurred from Madrid to Paris on November 6. Iberia, with the first of eight A321XLRs ordered, will cover three out of four weekly flights to Boston. Starting January 15, 2025, the A321XLR will fly thrice weekly from Madrid to Washington. The fuel-efficient aircraft carries 182 passengers and covers up to 8,700 kilometers.

✈ Finnish airports in the east have reintroduced radio navigation due to serious failures in satellite navigation systems, attributed to presumed Russian interference. Finavia, the Finnish aviation authority, has reverted to ground-based distance measuring equipment at Joensuu and Savonlinna airports and plans to do the same in Lappeenranta. GPS disruptions, detected daily, especially near the Russian border, caused several aborted landing maneuvers between June and August. Finland previously halted flights to Estonia until alternative measures were adopted.

🚀 Alessandro Cianciamino, vicepresidente de distribución de aerolíneas en Sabre, en World Travel Market 2024, discutió el uso de la Inteligencia Artificial (IA) en la industria de la aviación. Señaló que las aerolíneas de bajo coste podrían beneficiarse particularmente de la IA para mejorar la personalización y la eficiencia frente a una competencia creciente. Un estudio de McKinsey indicó que ofrecer ofertas personalizadas puede aumentar la satisfacción del cliente y la conversión de ventas hasta un 20% y entre un 10 y un 15%, respectivamente. Las aerolíneas que han empleado soluciones de IA han visto, en promedio, un aumento del 3% en ingresos, lo cual es significativo considerando los delgados márgenes del sector. En 2023, la industria aérea alcanzó la rentabilidad de niveles pre-COVID, con aerolíneas de bajo coste creciendo más rápido que las tradicionales.

🏖 On November 21, a tourism event organized by Hosteltur, supported by the Las Palmas de Gran Canaria City Council and Turismo LPA, will gather 15 experts to discuss AI in city management and its role in controlling tourist flows. Participants include W2M, GetYourGuide, Civitatis, Riu Hotels & Resorts, Sercotel Hotel Group, among others. The event will feature presentations on AI's impact on urban tourism, success cases like CityMe AI, and how AI is implemented in destination experience companies and hotel chains.

✈️ Isla Air, an airline, plans to fly between Mallorca, Ibiza, and Formentera, targeting routes with commercial potential, especially Mallorca-Formentera and Ibiza-Formentera. Flights will be slightly longer than conventional aviation but with shorter waits, using 19-passenger DHC6-Twin Otter planes. The company will start with inter-island flights and later expand to the Peninsula. No ticket prices or official start dates have been announced yet.

✈ The Airbus A321XLR, designed for long-haul flights, completed its inaugural flight with passengers on Wednesday, November 6, departing from Madrid and landing at Paris Charles de Gaulle Airport after 1 hour and 51 minutes. Iberia, which launched the aircraft, will use it initially on Madrid to Paris and London routes. The aircraft, first of eight purchased by Iberia, has a 182-passenger capacity and offers a 30% fuel savings compared to previous models. It can cover up to 8,700 kilometers, with Boston and Washington being its first long-haul destinations.

🏨 ILUNION Hotels and Les Roches Global Hospitality released the I Barómetro de Innovación del Sector Hotelero, revealing only 25% of hotel companies offer specific training in innovation and nearly 60% lack a dedicated budget. The study, based on responses from executives of over 40 international chains and independent hotels, explores innovation maturity across seven key variables. Medium-sized hotel chains (50-200 properties) lead in innovation budgeting compared to smaller and larger chains. However, only 10% have dedicated innovation directors, and 29% cite a lack of incentives and leadership as innovation barriers. Collaboration with startups and other industries is underutilized, with only 48% leveraging external expertise. The report recommends prioritizing creativity and problem-solving training to foster a continuous improvement culture. This barometer aims to be a strategic tool for identifying improvement areas and will be updated annually to benchmark innovation maturity.

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