Innovaciones

💾 Cloudbeds, a San Diego-based company, announced on October 23 at the Cloudbeds Users Conference, the launch of Cloudbeds Intelligence, the world's first property management system (PMS) integrating AI-driven causal and multimodal intelligence into hotel operations. This innovation is expected to increase hotel RevPAR by 15% and occupancy rates by 10%. The platform combines data from various sources, including competitor rates and future demand signals, to enhance decision-making across revenue management, marketing, operations, and guest experience. The system aims to provide hotels with real-time information and actionable recommendations to streamline workflows and maximize profitability.

📌 Ingrid Graells Paul, Commercial and Marketing Director of Beroni, attended the V Forum UNAV for The Future of Tourism in Antequera, Málaga, from October 23-25. She highlighted the crucial role of technology in aiding travel agencies to manage information overload and improve customer service personalization. The forum emphasized the importance of digital transformation, with Beroni leading in technology. It addressed the necessity for agencies to adopt 24/7 service models and modernize processes to compete in the current market. Beroni is recognized as a strategic ally in digital evolution, fostering growth opportunities and sustainability in the tourism sector. The event also stressed the need for sector-wide digital tool training.

🚧 Boeing employees in Seattle strike, 64% reject a contract offer with a 35% wage increase but no pension plan restoration, on strike since September 13. The ongoing six-week strike halts 737 MAX and 777 production, causing nearly $6 billion losses. Workers demand a 40% raise to offset inflation in one of the country's most expensive regions. Hosteltur awarded by the International Circle of Hospitality Executives (CIDH) at a gala gathering over 70 global tourism figures, CIDH with a presence in 67 countries and a network of 38,472 executives.

🏙 "Best in Travel in 2025" by Lonely Planet lists Palma de Mallorca as one of the top cities to visit in 2025, being the only Spanish destination in the selection of 30 global locations across "Cities", "Regions", and "Countries". The "Best Cities to Travel in 2025" category features 10 cities, including Palma de Mallorca. Deputy Mayor of Tourism, Javier Bonet, emphasizes the 12-year commitment to cultural, gastronomic, sporting, and sustainable tourism as key to its selection.

🏁 Plus Ultra airline, led by Julio Martínez, plans to expand its fleet from six to ten Airbus A330 by 2026. The carrier has surpassed its previous year's revenue in the first nine months and expects positive year-end results. It collaborates with Sata and Rainbow and will renew these partnerships, adding a second aircraft in Poland next season. Plus Ultra operates in over 200 airports globally and will introduce Buenos Aires as a new destination in October 2025, aiming for daily flights to Cartagena, Bogotá, and Lima.

🏑️ Accenture's study reveals that 66% of travelers are dissatisfied with current planning options, with 48% finding trip organization fragmented due to separate bookings. 64% struggle with bundling services for a connected experience, and 97% would prefer a superapp for travel. Navigation complexity frustrates 61%, while 56% are hindered by limited personalization options. Privacy concerns arise for 52%, particularly regarding data security and unwanted promotions. Business leaders see AI as a transformative opportunity, with 73% focused on cost-saving and efficiency, and 63% on revenue growth. Barriers include talent training, with two-thirds of executives viewing it as a limitation. Presently, 34% of organizations allocate over half of their tech budget to AI, expected to reach 69% in the next 18 months.

✈ Iberia postpones the world commercial debut of the Airbus A321XLR to November 1, transitioning from Madrid-London to Madrid-Paris. The first flight, IB585, departs Madrid at 08:00, returning from Paris Charles de Gaulle as IB586 at 11:45. Long-haul operations begin November 14 with Madrid-Boston, taking 8 hours and 25 minutes, thrice weekly plus an A330 flight. Washington DC follows on January 15, 2025, with six weekly flights. Iberia's eight A321XLRs feature 182 seats and boast a 15% greater range (8,700 km) than the A321LR, targeting East Coast North America.

🚢 Royal Caribbean's third Icon-class cruise ship construction began at Meyer Turku shipyard in Finland, with its debut scheduled for 2026. The Icon of the Seas, the first in its class and also the world's largest cruise ship, debuted in January 2024. Icon-class ships feature LNG propulsion, reducing emissions, and boast the largest high-seas water park, Category 6. These ships include seven pools, over 20 restaurants, and 15 bars and lounges, with a gross tonnage of 250,800 TRB, a length of 365 meters, and a capacity for 7,600 passengers.

🏨 StayTalks, an innovative customer service system featuring an AI-driven voice bot, enhances guest interaction and improves operational efficiency in hotels. The voice bot can handle common queries, manage reservations, provide service information, and improve customer satisfaction. It operates 24/7, reduces wait times, scales complex cases efficiently, and is constantly evolving to adapt to the dynamic hotel sector. StayTalks will also incorporate natural email response in the future.

📞 Key facts from the article include: Externalizing a hotel's call center can lead to a significant sales increase, with specialized agents able to perform revenue management campaigns and increase reservation averages by up to 60%. Call Seeker data shows up to 65% of quotes sent result in bookings. Externalization also offers personalized and professional attention, optimizes resources, reduces costs, ensures efficient multichannel management, and provides valuable data for decision-making. Operations Manager Antonio Granados of Ring2Travel highlights the importance of quality interactions in customer retention and conversion.