Innovaciones

🏠 Galgorm Resort en Irlanda del Norte, reconocido por su Thermal Spa Village, generó más de £267.000 en reservas directas gracias al Agente de Reservas de IA de Asksuite, que gestiona más de 100.000 chats con un 90% de tasa de comprensión y soporte en más de 40 idiomas. Este cambio tecnológico ha conducido a un ROI de más de 23 veces en los últimos 6 meses, y ha permitido al equipo de Galgorm enfocarse mejor en el servicio al cliente, con más del 33% de los chats sobre alojamiento en el último trimestre.

🛫 At Paine Field airport in Washington, Boeing's B777X, the world's largest twin-engine passenger aircraft, awaits certification. Initiated in 2013, the B777X's debut was targeted for 2020 but has been postponed to at least 2025. It boasts a wingspan of 71.1 meters and a range of up to 17,220 kilometers. The planes currently sit unpainted, pending delivery.

🧠 On October 9, 2024, Artificial Intelligence (AI) is increasingly important in Corporate Catering, optimizing services and improving operational efficiency. AI is integrated into Point of Sale (POS) technology to automate payment processes, reduce queues, and enhance user experience, allowing employees to return to work on time. AI applications in corporate catering include predicting demand to minimize waste and costs, creating personalized healthy menus, automating orders, and managing inventory. AI-driven POS solutions manage discounts, loyalty cards, self-service kiosks, and reservation systems. Moreover, AI enhances menu optimization based on consumption data, facilitating dietary preferences such as gluten-free options, and assists in maintaining balanced and healthy meal offerings. AI also enables smart inventory management, preventing overstocking or shortages and optimizing supplier relations through automated restocking based on consumption predictions. Visual recognition of dishes through systems like visioncheckout ensures faster payment by immediately identifying items on the tray and calculating the total cost, supporting card and contactless payments to avoid long lines. Implementing AI in corporate catering requires adopting technology for inventory management and payment processes, including TCPOS software, which supports inventory tracking, contactless payments, self-service kiosks for menu selection, and plate recognition without queues. Zucchetti Spain offers TCPOS for efficient corporate canteen or restaurant management, leveraging AI technology for superior service.

📡 Amazon and Starling plan to launch thousands of nanosatellites to provide in-flight broadband Wi-Fi service. Starlink's constellation will consist of 5,000 nanosatellites operating between 500 and 1,500 kilometers from Earth. Amazon will deploy 2,200 nanosatellites, promising speeds up to 100 Mbps for the ultra-compact model, 400 Mbps for the standard, and 1 Gbps for the largest model aimed at enterprise, government, and telecom applications. Air France has already launched this service for their Flying Blue customers via Starlink, and it's expected to become operational across Spanish airlines by spring 2025. Currently, only 10 airlines offer free Internet: Norwegian, SAS, Emirates, Nok Air, Turkish Airlines, JetBlue, Air China, Philippine Airlines, Hong Kong Airlines, and Air France.

✈ Ryanair, Europe's most popular low-cost airline, will eliminate airport check-in desks and paper boarding passes by May 2025. Michael O’Leary announced the end of non-digital check-in at an event in Dublin. Currently, 60% of Ryanair's boarding processes are online, and the airline aims to increase that to 80% soon. Passengers without mobile phones will need to use someone else's, but paper boarding passes will be available at the gate in case of smartphone issues.

🚂 France opened its rail network to competition, with Spain's Renfe and Italy's Trenitalia emerging as public rivals to SNCF. Private company Italo competes in Italy. Próxima, promoted by Rachel Picard and Tim Jackson, ordered 12 high-speed trains from Alstom, valued at €850 million, with deliveries starting in 2028. Próxima has €1 billion from investors, targeting routes like Hendaya-Paris via Bordeaux, where Renfe also shows interest, currently operating Barcelona-Paris via Lyon.

🏡 Madrid, 3 de octubre de 2024: Hotel GF Victoria en Costa Adeje, Tenerife, se une al Instituto Tecnológico Hotelero (ITH) en Sostenibilidad y Bienestar para impulsar transformación digital e innovación. Buscan mejorar la experiencia del cliente y la eficiencia operativa. GF Victoria, parte de GF Hoteles, es un establecimiento cinco estrellas Gran Lujo y se beneficiará de eventos como ITH Innovation Summit y FiturTechY. Gustavo Hernández, director de GF Victoria, destaca la integración de tecnología y sostenibilidad como clave para un servicio de calidad.

🚂 Starting January 1, Eurostar joins SkyTeam alliance, already home to Air Europa. Eurostar, linking Paris and Brussels with London, will offer combined train and plane tickets, catering to the 13% of its passengers who are long-haul flyers connecting with trains to airports like Charles de Gaulle and London Heathrow. This partnership marks SkyTeam's first non-airline member, enhancing travel convenience with unified ticketing and reward accumulation.

🖥 Idoya Fernández of Cuatrecasas and José María Pestaña of HBX Group (formerly Hotelbeds) discussed the transformative potential of AI in the tourism sector. At the XIX Jornada annual de Gestión de Riesgos en el Sector Turístico organized by WTW, they agreed on AI's impact on talent management. The adoption of generative AI surged at the end of 2022 due to its easy access and ability to deliver immediate results with natural language. Cuatrecasas values AI for data management, process efficiency, and productivity, while HBX handles 5.6 billion daily search queries with AI assistance. Concerns include data security, know-how, and intellectual property protection. AI's role in personalized employee management is exemplified by companies like Walmart and Google. Luis Zamora from Grupo Iberostar highlighted using AI to personalize employee experiences.

🎦 José Luis Martínez Almeida, Mayor of Madrid, awarded Plaza de Toros de las Ventas for 'Commitment to Madrid's tradition' on World Tourism Day; prize accepted by Rafael García Garrido of Nautalia. Alsa, under Jorge Cosmen, received the 'Recognition of career' award for enhancing mobility through quality and innovation. Other awardees included Casa Decor for destination commitment, Mutua Madrid Open for tourism interest, Pastelería Mallorca for sustainability, APIT for tourism communication, and filmmaker José Luis Garci for tourism and cinema.