Innovaciones

🏨 In autumn 2025, Meliá Hotels International and INFOTEP will open the first hotel-school in the Dominican Republic at facilities provided by Meliá, equipped by INFOTEP. This initiative aims to address the demand for qualified tourism staff through programs in English, culinary arts, hospitality management, and more. Gabriel Escarrer Jaume, Meliá's CEO, emphasizes the long-term commitment to enhancing local employment and professional standards in tourism.

💸 En 2023, hoteles en Alemania, Austria, y Suiza aumentaron ingresos un 5.7% gracias a Mews, un sistema que integra POS, PMS y pagos. Esto se debe a que el cobro automático por habitación elimina pérdidas de ingresos en F&B, mientras que informes unificados y pagos digitales sin fricción mejoran la eficiencia. La integración de propinas digitales incrementa propinas en 3€ por cuenta, motivando al personal y mejorando la experiencia del huésped.

💸 En el sector hotelero, los sistemas de gestión de ingresos (RMS) utilizan inteligencia artificial (IA) para ajustar tarifas, pero requieren una estrategia inicial definida por los equipos humanos. Estos sistemas se adaptan a cambios en la demanda influenciados por eventos y clima, ajustando precios en tiempo real. La IA responde rápidamente a eventos inesperados, pero las decisiones finales aún necesitan intervención humana para mantener la rentabilidad y el posicionamiento de la marca. Atomize, una empresa de Mews, ofrece soluciones para mejorar este equilibrio.

🛒 En el sector alimentario, la cadena de suministro enfrenta desafíos debido a normas sanitarias y productos perecederos. Empresas como Zucchetti Spain promueven el uso de tecnología, como la inteligencia artificial y sistemas ERP, para mejorar la eficiencia. Controlar la trazabilidad, automatizar procesos, integrar sistemas y optimizar rutas logísticas son clave. La distribución en España necesita digitalización para reducir costos y desperdicio, mejorar márgenes y cumplir normativas. Las soluciones ERP ofrecen ventajas competitivas esenciales.

📈 eDreams aims to close fiscal 2025 with a cash EBITDA of €215-220 million. Its Prime subscription program, with 7.26 million members, generates over 70% of its revenue, with plans to add 1 million new subscribers this year. The company allocated €79.9 million for share buybacks in fiscal 2025 and approved a new €20 million buyback program. Destinations like Tenerife, Mallorca, and Paris are favorites, while Tokyo and Bangkok gain interest. eDreams processes 48.5 petabytes of data annually.

🤖 In pre-season, robot companies face high demand due to staff shortages in hotels. Pablo Diez from Uground notes a continuous demand peak, while Pepe Muñoz from Muzybar Computer suggests assigning a "pastor" for robot integration. At the ITH Innovation Summit, Sergio Escudero from Intec Robots highlights real-time monitoring and training to address high staff turnover. They emphasize robot roles in automation, catering to both large and small hotel operations. Resistance to change from staff requires gradual adaptation.

📈 2025, Barcelona: Piero Sierra, Chief Product Officer at Skyscanner, discussed AI's transformative impact on the travel industry at Phocuswright Europe. Developing language models costs hundreds of millions, but travel companies benefit by using existing ones. Skyscanner's costs decreased by 47% in nine months, boosting productivity. AI is beneficial in travel inspiration and customer service. Skyscanner focuses on data trust and aims to evolve from a metasearch engine to a trusted agent in AI-driven travel solutions.

💻 13 junio 2025. En España, Zucchetti Spain destaca cómo la Inteligencia Artificial (IA) está revolucionando la distribución alimentaria. Las aplicaciones prácticas incluyen optimización de la cadena de suministro, reducción de desperdicios, automatización de procesos logísticos y análisis predictivo para anticipar la demanda. La implementación requiere inversión en digitalización, formación del personal y sistemas integrados. Un ERP de distribución es clave para gestionar datos en tiempo real y maximizar los beneficios de la IA.

💼 Carlos Hornstein and Diego Fernández Pérez emphasize the importance of employee recognition and effective talent management. Approximately 47% of workers actively seek job changes, highlighting the need for regular evaluations. Suggested methods include setting up to 8 objectives per person, with quarterly reviews, and leveraging tools like niikiis for digitalization. This approach bolsters a collaborative, emotionally secure environment where feedback and recognition are integral, ensuring leadership energizes and supports team success.

📄 Asksuite’s new LiveChat 2.0 feature, "Historial del Viajero," revolutionizes hotel operations by centralizing traveler data like quotes, bookings, and previous chats into a single interface. This eliminates the need for multiple systems, saving time and improving agent productivity. Key functionalities include seamless navigation of past interactions and a unified chat screen that maintains conversation flow. Available as an automatic update for Asksuite clients, it enhances customer satisfaction and boosts conversion rates.