Gestión Hotelera

📅 Sabina and Gloria Fluxá (Grupo Iberostar), Víctor Martínez Calvo (Kampaoh), and Yolanda Aguilar (Junta de Andalucía) were awarded "Los 25 más innovadores del sector turístico" at the Tourism Innovation Summit in Sevilla. Over 150 applications were considered. The awards honor leaders excelling in sustainability, digitalization, and smart tourism. Sabina and Gloria were recognized for the "Wave of Change" initiative, while Víctor advanced camping technology and Yolanda promoted sustainable tourism through project Nexus.

💵 En la industria hotelera, el 20% de las reservas se pierden por no presentarse o cancelaciones de última hora (HospitalityNet). Adoptar pagos digitales por adelantado disminuye las ausencias, mejora la eficiencia del personal y asegura ingresos predecibles. Plataformas como Stripe y Adyen facilitan estas transacciones. Este cambio libera al personal para centrarse en el servicio al cliente, mejora la satisfacción del huésped y proporciona claridad financiera en tiempo real.

📱 Hoteles ahora pueden mejorar el servicio de habitaciones con Ordering PRO. Los pagos se realizan instantáneamente mediante Apple Pay, Google Pay o tarjeta, procesados por Stripe o Adyen, eliminando cargos perdidos. Un sistema visual rastrea pedidos en tiempo real y tickets de cocina se imprimen desde pedidos digitales. Los hoteles pueden establecer cuotas y ajustar entregas según las necesidades. También, informes se generan rápido en PDF o Excel. ¡Simplifica y mejora tu servicio!

🏨 En agosto, Mar, directora de un hotel de 200 habitaciones, experimentó dos veranos de récords de ocupación, pero descuidó su canal directo. Cambios externos, como rutas aéreas y un nuevo competidor, aumentaron los costos. La falta de inversión en web y CRM resultó en problemas cuando las OTAs ofrecieron tarifas más bajas. El artículo recomienda diez estrategias para fortalecer el canal directo, como precios exclusivos en la web y una estrategia de fidelización, para reducir la dependencia de terceros.

🏨 In a recent roundtable at the Tourism Innovation Summit, Javier Tausía, CEO of deLuna Hotels, highlighted the need to restore the hospitality sector's glamour to address increasing absenteeism. 🇪🇸 In the Canary Islands, structural issues like healthcare and housing exacerbate the problem. Key strategies include adopting emotional leadership, active listening, and digital solutions. Generational challenges persist, with high turnover among young workers and absenteeism among middle-aged staff. Solutions emphasize direct worker dialogue, digitalization, and fostering workplace pride.

🏨 Hotel Montera Madrid, located on Gran Vía, offers luxury and silence since 1924. By 2025, the hotel was a finalist for the Best Urban Hotel by Condé Nast Traveler. The renovation, using the ACUSTORR 50 dB system by Torinco, ensures noise reduction by 50 decibels. It offers 93 rooms, including eight suites, with sustainable materials like FSC and PEFC-certified wood. Designed by Lázaro Rosa-Violán, the hotel combines tradition, technology, and environmental commitment.

🏨 José Peñarroya, CIO at Holiday World Resort, discussed QuoHotel's role during Smart Travel News Roadshow in Málaga. Holiday World manages over 3,500 beds across four hotels using 250+ devices and 100+ WiFi points. Peñarroya emphasized technology's role in control and efficiency, with QuoHotel integrated since 2003. The resort uses its full suite, enhancing operations and guest experiences. Future plans include AI and a shift to SaaS. Microsoft ensures security and compatibility.

🏖 Durante la semana del 13 al 19 de octubre, las reservas hoteleras en Canarias aumentaron un 8,7% respecto al año anterior, tras 10 semanas de descenso en 14. A nivel nacional, Cataluña subió un 22,26%, y Madrid un 22,50%. Las reservas anticipadas representan ahora el 22% del total, frente al 20% de la semana anterior. Los viajes en pareja constituyeron el 51% de las reservas.

📚 Black Friday 2025: Paraty Tech's interactive whitepaper equips hoteliers with strategies to boost sales. It includes a checklist focusing on goals like attracting new guests and increasing average stay. Key areas include revenue management, web optimization, and customer loyalty. The resource aids in maximizing opportunities during high-demand periods without relying on quick fixes. Download it to ensure your hotel is ready for the commercial peak of Black Friday and beyond.

🏨 Matutes and Aguilar, representing Palladium Hotel Group and Minor Hotels Europe & Americas, discussed at the "La Industria de la Felicidad" breakfast in Eurostars Madrid Tower, how luxury hotels attract and retain talent. In Europe, absenteeism has surged, contrasting with Asia's hospitality interest. In Ibiza, Palladium struggles to staff four-star hotels versus luxury ones. Training, monetary, and non-monetary rewards are key to employee retention. Aguilar highlighted the industry's growth opportunities, using his father's career as a waiter to hotel executive as an example.