Gestión Hotelera

🔒 Smartway Connect, designed for hotel access management, allows hotel administrators to manage all electronic locks from a central control point at reception, integrating with certified systems like Oracle's Opera and Amadeus. Key components include the SmartWay software, programmable RFID access cards, a card encoder, a wireless remote for audits, energy savers to cut power consumption, and devices for common area access control. Benefits include enhanced security, integral and personalized management, system integration with hotel services, energy optimization, and compatibility with Windows XP or higher on Windows or Linux servers. Options for locks include RFID card or card plus Bluetooth technology. Smartway Connect and Perseo's electronic locks aim to revolutionize hotel security and operational efficiency, offering a complete and secure guest and staff experience.

🏨 The Piñero family, owners of Grupo Piñero, have started a new hotel project in Palma's El Terreno neighborhood, where they've been for 40 years. They aim to open the urban hotel between late 2025 and early 2026. The construction includes two buildings at 73 and 75 Joan Miró Street; one, dating back to 1932 by architect Francesc Casas Llompart, will be refurbished, and the other will be a new sustainable building with LEED and Passivhaus energy efficiency certifications. The hotel will offer 40 rooms, 20 in each building, and obtained a construction license in early 2022 for a 4-star hotel. The project emphasizes local talent and suppliers from Mallorca and will include spaces showcasing local artisans, artists, and designers to revitalize the neighborhood with cultural and gastronomic activities.

🏨 Grupo Inversor Hesperia (GIHSA) reported a revenue of €165 million in 2023, a 22% increase from 2022's €135.5 million. Pre-pandemic (2019) revenue was €137 million. After-tax profit stood at €4 million. In the first half of 2024, sales reached €88 million, marking another 22% increase. ADR rose to €153, surpassing the previous year’s €130, and RevPar grew by 29%. Net assets totaled €400 million, with asset values reaching €859 million. CEO Jordi Ferrer highlighted the company’s strong business model and growth. Renovations have been completed on several properties, and expansion includes entering Andorra and Valencia markets. A luxury hotel tower project in Málaga port is underway, set to elevate the city’s status.

🏢 Ferran Barona, a motivational coach, economist, and promoter of human growth, was interviewed about "Emotional Intelligence for Happier and More Successful Hotel Teams". The interview can be accessed on LinkedIn, YouTube, or preferred podcast platforms. Check out all interviews with industry experts on the niikiis blog.

🏖 Iberostar Beachfront Resorts evolves its brand with three new segments: Iberostar Waves, Iberostar Selection, and JOIA by Iberostar, focusing on different customer experiences. Phil Mc Aveety, CEO, emphasizes the brand's transformation and commitment to positive change through tourism. The Iberostar Selection Creta Marine and Iberostar Selection Albufera have already adopted the new identity, with Iberostar Waves Gaviotas Park set to open in August and JOIA Aruba by Iberostar becoming the flagship of JOIA later this year.

🎯 Shopping tourism in Spain surged with a 164% increase in non-EU visitor spending from June 2023 to May 2024. Spain ranks third in European destinations for luxury shopping, behind France and Italy. Non-EU tourists spent €2.5 billion in 2023, up 40% from 2019. The luxury sector accounts for 50% of Spain's tax-free shopping. Madrid witnessed a 163% recovery in spending post-Covid, followed by Barcelona's 116%. Average spend per person in Spain is €1,150, with Madrid's luxury shoppers spending €2,600 on average, compared to Barcelona's €2,400. Ibiza, Mallorca, and Marbella also saw significant spending recoveries at 467%, 227%, and 194%, respectively. Latin American travelers, who prefer Spain, spend €850 on average, while elite North American travelers increased their expenditures to €1,550.

🏨 Canarian Hospitality and Hotel Collection International (HCI) entered a strategic collaboration impacting 21 hotels and 2,413 rooms. HCI operates 14 establishments with 1,495 rooms, while Canarian Hospitality manages 8 establishments across four Canary Islands. The partnership aims to enhance growth and negotiation capacity with market-leading brands, advance R&D projects, and leverage strategic synergies. HCI's CEO aims for at least 35 hotels by 2027, with Canarian Hospitality eyeing expansion on Gran Canaria with two new Sholeo Lodges by year-end.

🏨 Javier Tausía, CEO of deLuna Hotels, details his career in hospitality spanning nearly three decades. He managed the transformation of the business during the 2009 crisis while working for Sercotel. Now, he focuses on digital modernization, sustainability, and talent retention at deLuna Hotels. They are planning expansions in Cádiz and Motril, aiming to provide unique guest experiences. The chain caters to both international and national guests, with a 70% international clientele at their Boutique Hotel Luna Granada Centro. deLuna Hotels also actively engages in local community events and projects, including an upcoming terrace with views of Granada and a Spa Brunch package. Their technological partnerships include Neobookings, Ulyses Cloud, SiteMinder, SAP Business One, Cendyn, and Hotelinking.

🏠 STAY's Spa Booking System increased Barceló Fuerteventura Beach Resort's spa visibility, quadrupling its revenue by integrating into the hotel’s app. This digitalization attracted both guests and local residents, automating reservations and operations, reducing errors, and improving staff efficiency. The staff could focus on personalized service, as the system fits the specific needs of the hotel spa, allowing time management between bookings. Overall, the system enhanced guest experience and operational optimization.

🌈 During Orgullo LGBTI+ 2024 in Madrid, hotels exceeded the initial occupancy forecast of 74% by AEHM, reaching an average of 81.8%. Peak occupancy occurred on July 6 with 89.50%. The event spanned from June 28 to July 7, with international guests making up 62% of hotel clients from countries like the USA, UK, Mexico, France, and Italy. High occupancy rates were also noted on June 28 (86.49%) and June 29 (88.92%).