«La web no es solo un canal de reservas, sino una herramienta de información y confianza»
🏨 On November 21, at the Gran Hotel Bali in Benidorm, a roundtable titled "Loyalty as a strategy to boost sales" was part of TecnoHotel OnTour. Industry experts discussed how to enhance direct bookings and technology's role in personalizing customer experiences. Hoteles RH increased direct sales from 30% to 46% using gift vouchers and targeted campaigns. Utilizing CRM data for personalized marketing, the event highlighted the importance of segmenting offers based on customer profiles and behavior. Technology tools like online check-in and informational kiosks improve the guest experience. Hoteles RH showcased an AI-equipped room at Corona del Mar, combining design, sustainability, and advanced technology, catering to guest preferences and staff ergonomics.
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