El impacto de la inteligencia artificial en la industria hotelera
🏨 Javier de la Lastra, from Mews, presented on the impact of AI in the hotel industry at TecnoHotel OnTour Benidorm, on November 21 at Gran Hotel Bali. He emphasized AI's role in personalizing guest interactions, citing an eDreams study showing that 83% of users in Spain use AI on their platform. De la Lastra outlined AI benefits for optimizing hotel operations and mentioned chatbots, which can handle 90% of hotel tasks, enhancing efficiency and revenue.
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