Innovaciones

📍 Septeo Hospitality ES&PT will partake in FITUR 2025, showcasing its integrated tech solutions for the hospitality industry. The event, hosting all of Septeo's Spanish and Portuguese brands, aims to highlight their "best in class" digital ecosystem. Their 112-square-meter stand in pavilion 8 will feature expert talks, roundtables, and live demos. Activities will underscore how their offerings enhance operational efficiency and customer experience. The stand will also serve as an exclusive networking space each evening.

📱 Las últimas actualizaciones de un sistema de gestión de hoteles introducen la traducción automática en Concierge Chat y la búsqueda unificada de servicios. Ahora, los mensajes de los huéspedes pueden ser traducidos al idioma del personal y las respuestas editadas antes de enviar. Además, el personal puede gestionar solicitudes y reservas directas de servicios y actividades desde el chat. Estas características mejoran la comunicación con huéspedes internacionales y la eficiencia del personal, proporcionando una experiencia de servicio fluida y de alta calidad.

🏨 Nuevas actualizaciones en operaciones hoteleras incluyen pago seguro en reservas como spa y alquileres, y pagos con tarjetas de crédito/débito, Apple Pay o Google Pay. Se añade la capacidad de compartir archivos PDF e imágenes en Concierge Chat, y una columna dedicada de "Mensajes" en Instant Feedback para organizar respuestas de huéspedes. Además, se personaliza el banner de la Home con títulos, subtítulos, y botones de acción, mejorando la experiencia del usuario y potencialmente aumentando reservas.

🏡 Jesús Gatell was honored with the Innovation Award for his career at the Smart Travel News Awards on December 11, 2024, in Madrid. The event, attended by over 150 industry professionals, acknowledged Gatell's innovative spirit and contributions to the tourism and hotel sector. He has emphasized the importance of caring for family and workers throughout his career and has held positions such as vice president of the Instituto Tecnológico Hotelero (ITH) from 2004 to 2021. Gatell also received the Silver Medal for Tourist Merit in 1990 and the Gold Medal in 2010. The awards aim to celebrate excellence and innovation in tourism.

📈 On December 12, 2024, key insights into leveraging Artificial Intelligence (AI) for optimizing supply chain management and logistics were shared, highlighting its crucial role in forecasting demand and responding effectively to market changes. AI's applications in logistics include anticipating market shifts, automated warehousing, transportation optimization, enhanced customer communication, and smart inventory management. Implementing AI requires high-quality data and system ERP integration, with digital transformation being the starting point for employing AI effectively in business strategies.

🏨 La automatización hotelera optimiza operaciones y mejora la eficiencia. Procesos como la gestión de reservas, check-in/out y control de inventario se automatizan, ahorrando tiempo y recursos. Beneficios incluyen reducción de errores humanos y costes operativos, mejora en la experiencia del cliente, acceso a datos en tiempo real, y un incremento en la eficiencia y competitividad del personal. Tecnologías como PMS, check-in/out automatizados, gestión de reservas automatizada, control inteligente de habitaciones, chatbots, automatización de la comunicación con huéspedes y sistemas automatizados de seguridad y energía, contribuyen a la transformación del sector hotelero. La automatización también apoya la sostenibilidad y la personalización del servicio.

📱 TecnoHotel OnTour Benidorm took place on November 21 at the Gran Hotel Bali, bringing together hotel industry experts to discuss technology trends and their impact on revenue optimization and hotel distribution. Key technologies like RMS and Channel Managers were highlighted by SiteMinder's Senior Business Development Manager Lucía Elso and Lybra Tech's David González as essential for modern hotel management. They discussed the automation of manual processes and the need for real-time data analysis to set prices. Despite the advantages, challenges in adopting these technologies were acknowledged, including system integration and the importance of technical support. The discussion also included SiteMinder's report on traveler behavior trends for 2025, noting that 36% of travelers start bookings on hotel websites, 65% plan to travel for events, 22% abandon hotel websites due to security concerns, and price-quality ratio remains key for customer loyalty.

📊 Technology such as cookies is used to enhance user experience by allowing data processing like browsing behavior or unique IDs. Opting out may negatively impact certain features and functions. Cookies serve various purposes: enabling specific services requested by users, storing unsolicited user preferences, exclusively for statistical purposes, and for creating user profiles for advertising or tracking across websites for marketing.

📅 Over the past three years, a hotel group has gradually integrated technology, training staff, and measuring outcomes to enhance operations and guest satisfaction. The effectiveness of AI tools varies, as some become permanent fixtures while others are discarded due to irrelevance or unsuitability. The role of revenue managers evolves towards strategy over execution, with AI augmenting but not replacing their function. An experiment with ChatGPT for vacation planning revealed hotel recommendations and direct website links, highlighting the importance of hotel positioning in AI-driven platforms.

💻 Published on December 2, 2024, the article discusses the increasing complexity of personnel selection processes due to staff shortages and high employee turnover rates. It emphasizes the costliness of recruitment campaigns and highlights the benefits of using recruitment and selection software. This software aids HR departments in designing efficient talent retention plans and managing personnel selection campaigns. Features include job posting on multiple portals, CV screening, interview organization, and assistance with onboarding and legal hiring processes. The use of artificial intelligence in these software solutions saves time and reduces hiring time, also supporting internal recruitment and talent management. The software centralizes information, accelerating hiring, reducing errors, and improving workflow efficiency, all while ensuring candidate data privacy and security. The flexibility of these systems to adapt to an organization's specific processes and policies is a crucial advantage. The integration of recruitment software with HR management systems is recommended for a comprehensive talent management approach.