Gestión Hotelera

🏖️ Lopesan Costa Bávaro Resort Spa & Casino in Punta Cana, Dominican Republic, retains its AAA Four Diamond status for the third consecutive year on July 30, 2024. The prestigious American Automobile Association (AAA) awards recognize the resort's quality gastronomic offerings, exclusive guest services, and team hospitality. Additionally, the Inspected Clean seal affirms the cleanliness and hygiene of the facilities. AAA Travel Service's anonymous audits ensure objective evaluations, emphasizing the resort's cleanliness, hospitality, and exceptional architecture. The resort offers three distinct experiences within its complex: the family-oriented Resort, Adults Only, and Unique by Lopesan for the most exclusive guests. With 12 all-inclusive restaurants, including 2 Beach Clubs, entertainment central The Boulevard, a 900-capacity theater, a casino, and the OM Spa Costa Bávaro by Lopesan, the Lopesan Costa Bávaro sets a new standard for all-inclusive resorts.

📌 Integrated payment systems are key in hospitality, linking payment processing with property management (PMS) and point of sale (POS) for real-time data exchange and process automation. They enable secure acceptance of multiple payment methods and provide advanced security features, improving customer experience and reducing manual data entry. Benefits include seamless technology integration, unified payment data aggregation, comprehensive reports, enhanced payment security, increased customer loyalty, operational efficiency, and higher transaction success rates. Customers enjoy contactless check-in preferences, quick payments, streamlined online bookings, personalized offers, and end-to-end data encryption. Shiji's Infrasys POS, Shiji PMS, and Concept Golf and Spa integrate with Planet's payment solutions, enhancing the hospitality experience.

✈ Imserso travel rates start at €124 for 4-day stays in provincial capitals. 8-day trips to Balearic Islands, Canary Islands, and coastal areas (Andalusia, Catalonia, Murcia, Valencia) cost €210 without transport. With transport, the price ranges from €228 to €290. A 10-day stay costs €253 without transport. Cultural circuits for 6 days are €293, and 5-day nature tourism is €286. Baleares trips with transport start at €267, reaching €331, while Canarias range from €355 to €435. Accommodation includes double sharing, full pension, and optional transport. Special menus for Christmas and New Year's come with a €20 supplement. Prices may decrease for individuals with economic resources equal to or lower than non-contributory pensions.

🚧 Iryo, a private railway company in Italy, faces criticism similar to Renfe for inadequate passenger service. Employees failed to manage boarding order at Atocha station on July 12 for the 11:45 train to Málaga. The issue repeated with staff eating on the floor between carriages on a return trip from Córdoba to Madrid on July 21 at 11:35. Iryo's service issues, such as inoperative restrooms, highlight a broader problem of lacking qualified personnel in Spain and globally.

🛈 Imserso's new travel season is approaching, and Spain's Ministry of Interior, in collaboration with the Policía Nacional, has launched the "Plan Mayor Seguridad" to protect seniors from scams. The plan warns of the "trile" game scam and illegal excursions offered at hotel doors. Travelers are advised to book only with licensed operators. The registration deadline was July 22, with 886,269 spots available across three lots. Sales are expected to start mid-September.

🌏 Investors from the Canary Islands have acquired Tenerife Assets Company from Hotel Investment Partners, entrusting Canarian Hospitality with the management of the 4-star Hotel Parque San Antonio in Puerto de la Cruz, Tenerife. Opened on January 25, 1965, the hotel is poised for a complete transformation, with a partial and progressive closure starting in November, leading to a reopening in winter 2025. Canarian Hospitality plans to reposition the hotel in the premium segment, contributing to their portfolio of nine operating establishments, and upcoming openings in Gran Canaria, Lanzarote, and Fuerteventura within two years.

🏨 In Fuerteventura, the Pájara Town Hall approved licenses for Meliá and Banca March to invest €20 million to renovate the Meliá Fuerteventura (formerly Hotel Los Gorriones). The investment will modernize the facilities and create over 150 direct jobs, also tripling the housing for workers. This follows a year after Meliá's joint venture with Banca March to co-own three hotels, a strategy previously used with Bankinter in 2021.

```html 🏨 Las nuevas tecnologías están cambiando la industria hotelera, mejorando la experiencia de los huéspedes y la eficiencia del personal, gracias a innovaciones como check-in y check-out contactless, llaves digitales, software de gestión (PMS), cajas fuertes con bluetooth, domótica para una gestión energética más eficiente, sistemas DND, inteligencia artificial para gestionar consultas de huéspedes y analizar datos para personalizar la experiencia, llaves móviles para habitaciones, IoT para operaciones más eficientes y sostenibles, energía renovable para hoteles net-zero, pagos integrados y propinas digitales, big data y analítica, televisores con servicios de streaming, tours de realidad virtual y comunicación multilingüe asistida por tecnología. Estas soluciones ofrecen seguridad, comodidad y reducen costos operativos, al tiempo que satisfacen las demandas de los clientes modernos y contribuyen a la sostenibilidad del medio ambiente.

🏨 Hotel rates include more than just extra charges for additional services; they can significantly improve a hotel's financial outcomes by increasing the average daily spend and overall profitability. They can boost profit margins, maintain competitiveness, offset operational costs, and diversify revenue sources. It is vital to align these rates with the hotel's location, services, value proposition, and policies to meet guest expectations and avoid surprises during their stay. Managing hotel rates effectively requires transparent communication, avoiding inclusion in room rates, utilizing packages and promotions, continuous revenue management, soliciting anonymous feedback, and striving for constant improvement. These fees are essential for maximizing hotel revenue and enhancing guest experience while covering operational costs. Transparency about these charges is crucial for gaining guest trust and satisfaction.

🏨 Cristina Velasco, Director of Sercotel Parque Las Palmas, emphasizes the critical role of Standard Operating Procedures (SOPs) in the hotel sector for service standardization and resource optimization. They utilize welcome packs and online trainings for staff education in SOPs. Communication is vital for effective SOP implementation, which must evolve with technological advancements. Digital tools like messaging and newsletters update teams on SOP changes. The interview with Cristina took place on Thursday, July 4. She advises continual SOP updates and effective communication.