Gestión Hotelera

📱 AskFlow, una herramienta de automatización para hoteles, simplifica la comunicación con los huéspedes. Un resort en Uruguay logró 105 veces el retorno de inversión en dos semanas, con más de USD 8.900 en reservas recuperadas. Un gran hotel optimizó operaciones enviando 3.478 mensajes en un mes, mientras que otro alcanzó una tasa de respuesta del 20% con 539 mensajes. AskFlow ofrece tecnología drag-and-drop, plantillas personalizables, y es 100% operable por WhatsApp.

✈ Iberia Maintenance has expanded its services for the Airbus A321XLR, now offering wheel and brake maintenance after adding the model to its fleet in November. Operations are conducted at La Muñoza in Madrid, with a 20,000 square meter facility and over ten specialized production lines. This addition builds on their existing 4,400 aeronautical maintenance capabilities, which include areas like tires, hydraulics, electrics, and engine accessories. Recently, Iberia also undertook comprehensive Pratt & Whitney GTF engine checks due to widespread issues causing many A320 aircraft to be grounded.

🏡 Millenium Hospitality Real Estate is selling Fairmont La Hacienda Costa del Sol for around €200 million through consultant Savills. Millenium purchased beachfront land in Sotogrande, Cádiz for €33.2 million in 2019. The luxury 5-star complex, featuring a hotel, four pools, a spa, two golf courses, a clubhouse, and luxury branded residences, is set to open in February 2025. The sale is part of a strategic plan to increase profitability, announced in June for the 2024-2027 period.

🏩 Korean Air will establish the largest low-cost airline in South Korea by merging with Asiana Airlines, combining Jin Air, Air Busan, and Air Seoul to lead the market, currently dominated by Jeju Air and T'Way. The Spanish Ministry of Interior's new traveler data registry, starting on December 2, faces opposition from accommodation, rent-a-car, and travel agencies, which must now submit over 50 personal data points per reservation. Meliá Hotels International will introduce the Innside by Meliá brand to the Dominican Republic with two franchise hotels in Punta Cana by 2027. Spain's air supply will grow by 8.5% next month, with significant increases from the UK (7.9%), Germany (4.6%), Italy (19.1%), Turkey, and the Czech Republic (20%), while Portugal records a 5.7% decrease. Blau Hotels acquires Cala Mandia Park Hotel, and Radisson Hotel Group plans to open its first Radisson Collection in Madrid by 2027, housed in the architecturally protected Generali building from 1942. For the Constitution Day bridge, 95% of Spanish travelers prefer European cities with rich history and culture for December 6-8, 2024.

✈️ Airbus A380 production ceased three years ago, with 251 units built for 14 airlines, far from the estimated 1,300 over 20 years, due to financial imbalance. Emirates received 123 units, including the last in 2021. In 2023, Global Airlines plans transatlantic flights with two refurbished A380s, delayed to 2025 from London to New York and Los Angeles. Ten airlines still operate A380s, covering over 90 routes, with an average distance of 3,606 nautical miles. The A380 can house up to 853 passengers and fly up to 15,000 kilometers.

🌊 Spain boasts navigable rivers like Guadalquivir and Duero, offering unique experiences through its 657 km and 100 km spectacular canyons respectively. The Guadalquivir is accessible from Sevilla to Sanlúcar de Barrameda, and Duero features catamaran tours in the Arribes del Duero park, shared with Portugal. Tajo, the Iberian Peninsula's longest river, Guadiana, marking Spain-Portugal's border, and Ebro, the second longest in Spain, are also top picks for river tourism, blending nature, culture, and history. Activities include night tours, wildlife observing, and kayaking, catering to eco-friendly tourism.

💬 CCOO, in Canaries, denounces Riu chain's labor conditions, citing unpaid overtime and inadequate wages. Unions began mobilizing for improved hospitality agreements, targeting Riu on Thursday, with further actions planned. A 2022 collective agreement, effective for 6 years, includes a 10.25% wage increase. CCOO's Borja Suárez calls for reopening negotiations, threatening a strike in January amid housing shortages and anti-tourism sentiment.

📖 In the coming weeks, Spain's Ministry of Interior will analyze responses from tourists who rented cars or stayed in hotels, answering a controversial questionnaire implemented by Minister Marlaska. Criticized for its invasive queries, such as personal dietary preferences and payment details, the form's effectiveness is debated, with concerns that truthful answers drop after the fifth question, leading to fabricated responses. The initiative faces scrutiny for its relevance and potential encroachment on privacy.

🚿 El mantenimiento hotelero es crucial para la calidad del servicio y la satisfacción del huésped, abarcando sistemas eléctricos, plomería, equipos específicos, mobiliario y limpieza. Implementar un programa de mantenimiento preventivo reduce costos y minimiza interrupciones del servicio. Estrategias para mejorar incluyen procedimientos operativos estándar, inventario actualizado de activos, formación del personal, tecnología de gestión y auditorías periódicas.

✈ On The Beach, an OTA from Manchester, saw a 13% increase in passenger numbers and a 25% increase in turnover this winter after partnering with Ryanair in May. The company, acting as both a travel agency and wholesaler, resolved its conflict with Ryanair leading to improved sales and operational efficiency. CEO Shaun Morton highlights the customer benefits and access to a wider range of Ryanair flights through the partnership.