Gestión Hotelera

🛫 La dirección del Imserso no activará la segunda prórroga con Turismo Social debido a incumplimientos en la temporada 2023/2024, implicando un nuevo concurso público en los próximos meses. La aprobación de los pliegos debería ocurrir entre febrero y marzo. Cuatro empresas se postulan: Ávoris, enfrentando un expediente sancionador, busca revalidar su victoria, mientras Mundiplan intenta recuperar la gestión. Nautalia (Travel Live) y Senior Plan también compiten, pero Soltour se retira, alegando una licitación "poco honesta".

🏨 Spanish hotel sector kicks off 2025 with a strong start as early bookings for the upcoming months hit a market share above 40% for two consecutive weeks. TravelgateX reports that "early booking" reservations (over 90 days in advance) accounted for 42.78% from January 6-12, peaking at nearly 45% the week before. Canarias, Cataluña, and Andalucía are leading destinations, capturing almost 56% of hotel bookings, with Canarias alone at 20.13%. UK bookings rose by 27%, Germany by 55%, and Ireland by 74% during the same period.

🏨 Grupotel and Lopesan, two family-owned hotel chains from the Balearic and Canary Islands, have made significant acquisitions in Madrid, marking a consolidation and development milestone. Grupotel acquired Hotel Mayorazgo on Gran Vía, reaching three urban hotels with two others in Barcelona, and a total of 45 vacation establishments. Lopesan, via a partnership with Stoneweg, acquired Hotel Miguel Ángel on Paseo de la Castellana, marking its second urban segment move after an early 2024 purchase in Las Palmas. The two transactions, unofficially totaling nearly €300 million (Grupotel €60M, Miguel Ángel over €200M), were a highlight of Spain's urban hotel operations in 2024. Madrid and Barcelona each accounted for 18% of the total transactions, with Málaga at 5%, as per CBRE data.

🏖️ El Instituto de Mayores y Servicios Sociales (Imserso) abrió un nuevo plazo para solicitudes de su programa de turismo senior 2024-2025, empezando el 13 de noviembre de 2024 hasta mayo de 2025, para mayores que no participaron entre el 1 y 22 de julio de 2024. La solicitud puede realizarse telemáticamente o por correo, según Orden SCB/926/2018. El programa, que promueve un envejecimiento activo, también ayuda a sostener el turismo en temporada baja.

🏨 Prestige Hotels invested around €15 million to reacquire and refurbish Prestige Mar y Sol and Prestige Goya Park in Roses, after a strategic sale & lease back of Hotel Prestige Sant Marc that enabled a category rise from 3 to 4 stars, boosting rates by 40% between 2019 and 2024. The Mar y Sol upgrade includes 37 room renovations, with Goya Park slated for a comprehensive two-year overhaul. Prestige Hotels, ranking 23rd in small Spanish hotel chains, owns 2 and manages 3 hotels.

🚢 In 2024, the US Centers for Disease Control and Prevention reported a record 16 gastrointestinal outbreaks on cruises since 2012, surpassing the 14 cases in 2023. In December alone, 781 passengers and 109 employees were infected across three cruise lines: Holland, Princess, and Cunard. Despite increased prevention efforts including intensive cleaning and stricter hygiene protocols, the cruise industry, which carried over 31 million travelers in 2023, has not seen a business impact. Common symptoms include vomiting and diarrhea.

🏠 Imserso's Termalismo Program for 2025 ended its priority registration for February-August turns on January 9th. Waitlist for the first turn remains open until May 14th, 2025, and for the second turn (September-December), priority registration closes on May 15th, with the waitlist available until October 31st. Offering 197,000 spots over 84 spas across Spain, starting at €302.14 for a 10-day full board stay.

🏃 A Latin American tourist (@soyroger1.1 on TikTok) praised a Madrid Metro employee's kindness, expressing gratitude after receiving help during his first time using the metro in Europe. The video has exceeded 130,000 views, garnered over 10,000 likes, and received more than a thousand comments highlighting the positive response to polite behavior.

✈ Animawings will connect Rumanía with Ibiza, Gran Canaria, and Palma de Mallorca in summer 2025. Spain's new single rental registry, effective from July 1 after its January 2 enactment, highlights five key aspects per the December 23, 2024, decree. Airbus narrowly missed its revised 2024 delivery goal by 10 aircraft, delivering approximately 760. TUI Group evolves its business model, focusing on scalable, efficient, and profitable vacation experiences. Three of the industry's oldest airlines will turn 106 in 2025. Quintana Roo matched its 2023 tourist record with over 20 million visitors in 2024, maintaining an 85% hotel occupancy. The search for an operator for Málaga's future 5-star GL hotel in the Correos building begins. A Spanish airline ranks as Europe's most punctual and the world’s leading low-cost carrier in 2024. Seven tourist attractions will be inaccessible in 2025 due to restoration efforts. Palladium Hotel Group introduces Grand Palladium Select, enhancing premium experiences in Mexico, Spain, and the Dominican Republic.

📋 El auditor nocturno de hotel asegura cuentas correctas y administra detalles financieros y de seguridad. Clave para precisión financiera, soporte al cliente, y seguridad nocturna, sus funciones principales incluyen cierre del día financiero, atención al cliente, vigilancia, preparativos para el siguiente día, generación de informes y atención a pedidos especiales. Responsabilidades adicionales abarcan control de sistemas, revisión de tarifas, manejo de inventario y respuesta a emergencias. Un día típico del auditor nocturno empieza a las 11:00 p.m. con chequeos, sigue con revisiones de cuentas a medianoche, inspección de seguridad a las 2:00 a.m., preparación de informes a las 4:00 a.m., y finaliza con el cambio de turno a las 6:00 a.m. Su labor es esencial para la operación fluida y la satisfacción del cliente en el hotel.