Gestión Hotelera

🏨 José María Sanchís, employed since 1991, is credited for improving Riu Hotels & Resorts' construction process. CEO Luis Riu advocates for self-design and building hotels, viewing it as key to success. Sanchís introduced military order and evolved the department, overcoming obstacles like machinery scarcity and resource shortages. Riu opened a hotel every 15-18 months, with Sanchís overseeing all American projects. Sanchís has managed multimillion-dollar budgets, contributing significantly to the company's growth and efficiency.

🏈 Las Vegas hotels post-pandemic signed collective agreements with a 32% pay raise over five years. Virgin Las Vegas, with 1,710 employees, declined, citing insufficient revenue and margins. This resulted in seven months of protests by 700 unionized Culinary Workers. It's Nevada's first hotel strike in 22 years, featuring 24/7 pickets. Workers criticize Virgin's wage proposal as inferior to rivals and are experiencing non-renewed contracts.

🏨 Hotel Patagonia Sur, a family-owned hotel in Cádiz, suffered from using outdated operational systems, leading to inefficiencies. They experienced a significant transformation by implementing Mews, a modern Property Management System (PMS), which automated routine administrative tasks, saved weekly work hours, and centralized real-time data across their properties. Employees were trained in just two weeks using Mews University, allowing them to focus on guest experiences. The upgrade to Mews, an award-winning PMS in 2024, showcases the impact of smart technology in improving hotel efficiency and long-term viability.

🏨 PaynoPain has developed a new payment management panel specifically for the hotel industry, aiming to improve guest experience and transaction security. Statista reports that 70% of online shopping carts are abandoned due to poor payment experiences. The Paylands panel by PaynoPain offers real-time reports, a centralized operations management system, control of physical devices, customizable checkouts, and payment link capabilities. This technological advancement addresses the dynamic and competitive nature of the hotel sector, streamlining payment processes and enhancing efficiency.

🏢 At Hotel Innovación's eighth edition in Bilbao, alongside Bécquer and Kivir hotels from Sevilla, a roundtable titled “Nuevas generaciones: valores, actitud y formación para desarrollo profesional” featured James Rhind (RoomPriceGenie), Idoia Herrero (Revbell RMS), and Pablo Cadavid (La Yerbita restaurant). They emphasized values such as transparency, flexibility, coherence, social justice, and continuous learning. The event highlighted the importance of aligning corporate principles with personal values, ongoing education, and the integration of generational workforce strengths.

🎸 Hesperia, advancing its strategy to rebrand hotels as "Hesperienciales," focuses on local experiences, starting with Hesperia Sevilla which transformed in February. Sevilla was followed by Hesperia Barcelona Sant Just, Hesperia Presidente, investing €3 million, plus Hesperia Barri Gòtic, Hesperia Córdoba, and Hesperia Bilbao. A "Tablao Masterclass" by El Farru marked the International Flamenco Day on November 16. The hotel also sponsored a charity concert and is planning further cultural and gastronomic activations, including a partnership with Barbarita restaurant, part of Ovejas Negras group, recognized as the Best Hospitality Company of the Year at the Hostelry Awards of Andalusia.

🏨 In Marbella, Aehcos reports a proposed 53.8% IBI tax increase for hotel establishments by 2025. The Canon of hydraulic infrastructures will result in an approximate 8-10% increase in bills across several Costa del Sol municipalities. Additionally, Ronda's hoteliers face a 50% IBI rise starting in 2024. Marbella hotels will also see up to a 26% increase in IAE in the coming year, while Málaga's new waste collection fee could multiply rates by tenfold, potentially costing establishments over €60,000. Rincón de la Victoria approved an 85% waste fee increase effective January 2025. Spain's hospitality sector, contributing over €5.8 billion directly and employing 27,000 people, is significantly taxed, exceeding 10% of some municipal budgets.

🏖️ Barceló Hotel Group's Travel Trends report, revealed in Madrid, forecasts key travel trends for 2025: solo travel, with 61% planning alone trips; intergenerational Beta XZ Travels; and 48% mixing business with leisure. Experiences over tangibles, with 41% choosing hotels for their offerings. Cultural immersion and local gastronomy are prioritized by 40%, while 23% consider environmental impact, and technology's role in enhancing stays is valued by 46%. Hotel loyalty programs are crucial for 34% of travelers.

🏖️ World2Meet (W2M) led by Gabriel Subías, operates 18 Gran Azul Marino boutiques across Spain, with plans to add 5 more. By the end of 2024, the 19th store will open in Vitoria, followed by two in Barcelona (total of 4), one in Madrid (total of 3), and one in Santander by 2025. Existing stores are in key cities like Madrid, Barcelona, and Seville. W2M's expansion caters to clientele seeking quality, exclusive travel experiences, with a shift towards ultra-personalized services and less-visited destinations.

📈 La señalización digital en hoteles, o "digital signage", utiliza pantallas para mostrar información actualizable y en tiempo real en áreas como el lobby, ascensores, y habitaciones. Su integración con el PMS del hotel permite personalizar la experiencia del huésped, como dar bienvenidas con nombres y promociones especiales. Ofrece beneficios como ahorro de costos al reducir la impresión de papel, mejora de imagen y estilo del hotel, aumento de ventas por promoción visual efectiva y una gestión fácil y rápida de la información exhibida.