Gestión Hotelera

💬 CCOO, in Canaries, denounces Riu chain's labor conditions, citing unpaid overtime and inadequate wages. Unions began mobilizing for improved hospitality agreements, targeting Riu on Thursday, with further actions planned. A 2022 collective agreement, effective for 6 years, includes a 10.25% wage increase. CCOO's Borja Suárez calls for reopening negotiations, threatening a strike in January amid housing shortages and anti-tourism sentiment.

📖 In the coming weeks, Spain's Ministry of Interior will analyze responses from tourists who rented cars or stayed in hotels, answering a controversial questionnaire implemented by Minister Marlaska. Criticized for its invasive queries, such as personal dietary preferences and payment details, the form's effectiveness is debated, with concerns that truthful answers drop after the fifth question, leading to fabricated responses. The initiative faces scrutiny for its relevance and potential encroachment on privacy.

🚿 El mantenimiento hotelero es crucial para la calidad del servicio y la satisfacción del huésped, abarcando sistemas eléctricos, plomería, equipos específicos, mobiliario y limpieza. Implementar un programa de mantenimiento preventivo reduce costos y minimiza interrupciones del servicio. Estrategias para mejorar incluyen procedimientos operativos estándar, inventario actualizado de activos, formación del personal, tecnología de gestión y auditorías periódicas.

✈ On The Beach, an OTA from Manchester, saw a 13% increase in passenger numbers and a 25% increase in turnover this winter after partnering with Ryanair in May. The company, acting as both a travel agency and wholesaler, resolved its conflict with Ryanair leading to improved sales and operational efficiency. CEO Shaun Morton highlights the customer benefits and access to a wider range of Ryanair flights through the partnership.

🏨 According to an Amadeus report, 91% of travel companies expect a "moderate to aggressive" increase in tech investment in 2024, with hoteliers planning a 16% hike in tech investment over the next 12 months, outpacing the travel industry's general 14% increase. Hoteliers believe personalization could drive over 5% revenue growth, highlighting the need for advanced booking management, distribution, marketing, and data management solutions to enhance guest experiences and maximize income.

🏨 At the I MOONSHOTthinking event by Hotetec, 17 renowned hotel professionals envisioned the hotel of 2040, an exercise in creativity and innovation to revolutionize the tourism industry. Proposals ranged from futuristic customer experiences to innovative payment methods, reflecting emerging industry trends. The event highlighted the critical role of technology in the sector's future, with Hotetec's CTO and COO presenting their platform's capabilities. Following the success and inspirational collaboration, plans for a second edition of the event are under way, reinforcing the importance of such initiatives in driving innovation.

🚿 Housekeeping teams, the unsung heroes behind Instagram-worthy hotel rooms, ensure cleanliness, order, and perfection, offering more than just bed-making. They function invisibly, elevating the guest experience. Areas like guest satisfaction, hygiene, first impressions, space optimization, and hotel profitability all hinge on housekeeping. The software Mews streamlines housekeeping with real-time updates, task management, and inventory control, all accessible via mobile. Housekeeping managers must excel in leadership, task planning, training, quality control, inventory management, and problem-solving to maintain hotel standards and guest comfort.

💳 Jordi Nebot Carda, CEO and founder of PaynoPain since 2011, has created digital payment solutions and promoted digitalization in key sectors. PaynoPain, born in 2011, focuses on simplifying online and in-person payment processes with security. With internationally recognized security certifications like ISO 27001 and PCI DSS, they ensure transaction safety and comply with legal standards. Paylands, their payment gateway, offers omnichannel payment experiences and integrates with PMS, reservation engines, and channel managers, enhancing hotel operations. Their AI and machine learning systems process over 100,000 transactions daily to prevent fraud. PaynoPain has over 50 integrations, continuously expanding to meet client needs. Aiming to expand payment solutions across Europe and consolidate its sector presence, PaynoPain obtained a Payment Institution License from the Bank of Spain in 2022 and plans to launch new services like card issuance.

🏨 Sonia Mateos, Global Business Development Manager at Nebookings, presented at TecnoHotel OnTour Benidorm, emphasizing the benefits of automation in the hotel sector. Focused on eliminating manual, repetitive tasks such as offer activation and payment management, Mateos highlighted how these can be automated to save time, reduce errors, and allow focus on strategic work. Technologies like automated Black Friday promotions and cross-property rate management for hotel chains were discussed, along with tokenization of cards for payment validation and the automatisation of additional services sales and customer communication.

🛬 On October 17, 2023, a Tui Boeing 737-8K5 with 187 passengers departed at 6 AM from Manchester Airport to the Greek island of Kos. Shortly after takeoff, pilots were alerted to a serious incident: two vital air purge systems were offline, preventing pressurization, likely due to maintenance oversight. The plane, too heavy to land, circled to burn fuel. Crew failed to instruct passengers to use oxygen masks, risking hypoxia. The exhausted pilot, awake since 1 AM, safely landed the plane at 8:10 AM after over two hours. Three days later, the same aircraft veered off the runway in Leeds in an unrelated incident.