Distribución y Revenue Management

📈 Since 2008, Channel Managers have revolutionized hospitality, transforming from OTA obstacles to industry essentials. Initially using scraping, a unidirectional, slow update process, by 2012, OTAs recognized their value, resulting in dedicated connectivity teams and API development. Tecnes Milano's RoomCloud, established in 2015, now serves 6,500 clients, managing 30,000 daily bookings, and handles transactions totaling €1.5 billion. In 2023, RoomCloud acquired Parity Rate, further enhancing the platform with advanced features for hotel connectivity.

📌 The new Imserso travel program tender includes a flat rate of 50 euros for lower pension earners and the proportional distribution of 36% of travel slots each month. However, travel agencies are wary, as unused quotas persist and details on a 100-euro high season travel fare and pet-friendly travel options remain unclear. Agencies await the "fine print" to address these concerns and clarify the distribution and increased tariffs.

🏖️ Benidorm leads in hotel occupancy forecast in the Valencian Community for central Semana Santa with 86.8%. The region's overall occupancy projection increased by six points to 79%. Altea saw the highest growth, over 20 points to 83%. Valencia and Alicante both exceeded 80% after nearly 8 and 5-point increases, respectively. Castellón's reservations rose by 8.5%, aiming for around 75% occupancy. Hosbec predicts final occupancy to fluctuate between 80-90%, depending on the area.

🏨 OpenAI's ChatGPT Search and Operator are transforming hotel search and booking by offering personalized recommendations and allowing bookings within an AI environment, challenging Google's two-decade dominance in digital positioning via SEO and Google Hotel Ads. ChatGPT Search provides real-time search results without clicking links, and Operator autonomously performs bookings integrated with platforms like Booking and Tripadvisor. Google holds 90% of the global search market share but faces competition from AI search engines like Perplexity, backed by Jeff Bezos, and a growing preference for social search on TikTok, Instagram, and YouTube. Hotels must now optimize for conversational AI search and establish presence on trusted sources for AI, integrate with compatible platforms, manage their online reputation, and automate customer service to ensure visibility and capture bookings in the emerging AI-driven landscape.

📱 In 2023, 37% of online traffic was bot-generated, rising to 44% in 2024, with predictions of bots surpassing human web surfers by 2025. This evolution necessitates a shift in web optimization, focusing on Artificial Intelligence Optimization (AIO) and Generative Engine Optimization (GEO). AIO is an advancement of SEO, while GEO prioritizes authoritative sources with structured data. Tripadvisor doubled organic traffic by integrating generative AI. For hotels, niche specialization and strategic online reputation management are key to visibility in AI-generated responses, with AI chatbots driving more traffic to homepages than Google.

🚀 SEO traditional isn't dead, but the way consumers search has changed significantly compared to 10-15 years ago. Social media searches have become essential in the customer journey, with platforms like TikTok, YouTube, and Instagram being crucial and their use varying by age and traveler habits. Generative AI, including tools like ChatGPT Search, Gemini Deep Search, and Perplexity, are transforming search methods by providing fewer, more relevant results. The concept of Generative Engine Optimization (GEO) now focuses on content relevance and context, not just keywords. Hospitality and tourism professionals must adapt their digital content, including websites, social media, and newsletters, for visibility in this new search landscape.

📡 ILUNION Hotels integrates AI into strategic areas, including talent management and price forecasting in Revenue Management Systems, as part of the "Proyecto Brill-IA-nt." AI allows the creation of personalized packages by analyzing real-time demand and adjusting rates and services to customer preferences. AI also enhances guest relationships before, during, and after their stay via loyalty programs offering personalized incentives for direct bookings, focusing on enriching customer experience and strengthening human connection.

✈️ Amadeus reports a major tech transformation in air travel, where travelers won't need to check in for flights, with a new identifier system replacing multiple documents. Engineers are designing a new open, agile Delivery Management System (DMS) to replace outdated Departure Control Systems (DCS), connecting airline systems with airport, ground services, and external providers. This aims to streamline airport arrival, instant traveler recognition throughout the journey, and faster, personalized service recovery, including multimodal options, all accessible via mobile devices.

🏠 Reservas hoteleras en España crecieron un 16% de EE.UU. en la semana del 7 al 13 de abril. Travelgate reporta un aumento sostenido en las reservas desde la caída de bolsas del 3 y 4 de abril debido a aranceles de Trump. Destinos líderes en crecimiento: Comunidad Valenciana (+14,7%), Cataluña (+8,7%); Madrid experimentó caída del -1,3%. Galicia (+21,85%) y R. Murcia (+23,50%) también destacaron. El 24% de las reservas fueron anticipadas, hechas con más de 90 días de antelación.

🏢 Ávoris and World2Meet (W2M) are set to compete in Bulgaria and Romania. W2M announced its expansion into these southeastern European markets earlier in the year, with plans to move into Central Europe next. Ávoris, owned by Barceló, aims to establish itself as an issuer, probably under the Travelplan brand. Both companies seek strategic internationalization, with Ávoris recently entering Mexico and Italy and eyeing Morocco and France. Ávoris' Director General, Juan Carlos González, targets 50% of Ebitda from foreign markets.