Carla Mendez

🏨 On October 29, 2024, in Palma de Mallorca, Hotelverse and EISI SOFT launched EISIVerse, a digital twin platform that transforms hotel management. Initially, 4,286 rooms from prestigious international organizations joined as early adopters. EISIVerse enables real-time visualization of hotel facilities, optimizes energy and water resources, improves customer experience, and ensures compliance with environmental regulations. Hotelverse's technology integrates with EISI HOTEL, which manages over 250,000 rooms globally. EISIVerse benefits include resource optimization, proactive management, predictive maintenance, and personalized guest services. CEOs Fermín Carmona of Hotelverse and Xavier López of EISI SOFT highlighted the project's role in starting a new era of operational excellence in the hotel industry. Further presentations will occur at FITUR 2025.

📞 Key facts from the article include: Externalizing a hotel's call center can lead to a significant sales increase, with specialized agents able to perform revenue management campaigns and increase reservation averages by up to 60%. Call Seeker data shows up to 65% of quotes sent result in bookings. Externalization also offers personalized and professional attention, optimizes resources, reduces costs, ensures efficient multichannel management, and provides valuable data for decision-making. Operations Manager Antonio Granados of Ring2Travel highlights the importance of quality interactions in customer retention and conversion.