La nueva era de la comunicación hotelera: conversación, automatización e inteligencia artificial
💬 Hotel marketing evolves through WhatsApp and AI, transforming guest relations. WhatsApp, once informal, now integrates with hotel systems like PMS and CRM. AI-driven concierges manage queries and suggest services, enhancing efficiency. The integration fosters immediate, personalized communication, boosting satisfaction and revenue. This shift aligns with guest preferences for instant responses and self-sufficiency. Hotels adopting these technologies strategically gain a competitive edge, creating a seamless, continuous guest experience.
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