Innovaciones

📈 2025, Barcelona: Piero Sierra, Chief Product Officer at Skyscanner, discussed AI's transformative impact on the travel industry at Phocuswright Europe. Developing language models costs hundreds of millions, but travel companies benefit by using existing ones. Skyscanner's costs decreased by 47% in nine months, boosting productivity. AI is beneficial in travel inspiration and customer service. Skyscanner focuses on data trust and aims to evolve from a metasearch engine to a trusted agent in AI-driven travel solutions.

📈 eDreams aims to close fiscal 2025 with a cash EBITDA of €215-220 million. Its Prime subscription program, with 7.26 million members, generates over 70% of its revenue, with plans to add 1 million new subscribers this year. The company allocated €79.9 million for share buybacks in fiscal 2025 and approved a new €20 million buyback program. Destinations like Tenerife, Mallorca, and Paris are favorites, while Tokyo and Bangkok gain interest. eDreams processes 48.5 petabytes of data annually.

💻 13 junio 2025. En España, Zucchetti Spain destaca cómo la Inteligencia Artificial (IA) está revolucionando la distribución alimentaria. Las aplicaciones prácticas incluyen optimización de la cadena de suministro, reducción de desperdicios, automatización de procesos logísticos y análisis predictivo para anticipar la demanda. La implementación requiere inversión en digitalización, formación del personal y sistemas integrados. Un ERP de distribución es clave para gestionar datos en tiempo real y maximizar los beneficios de la IA.

💼 Carlos Hornstein and Diego Fernández Pérez emphasize the importance of employee recognition and effective talent management. Approximately 47% of workers actively seek job changes, highlighting the need for regular evaluations. Suggested methods include setting up to 8 objectives per person, with quarterly reviews, and leveraging tools like niikiis for digitalization. This approach bolsters a collaborative, emotionally secure environment where feedback and recognition are integral, ensuring leadership energizes and supports team success.

📄 Asksuite’s new LiveChat 2.0 feature, "Historial del Viajero," revolutionizes hotel operations by centralizing traveler data like quotes, bookings, and previous chats into a single interface. This eliminates the need for multiple systems, saving time and improving agent productivity. Key functionalities include seamless navigation of past interactions and a unified chat screen that maintains conversation flow. Available as an automatic update for Asksuite clients, it enhances customer satisfaction and boosts conversion rates.

📶 Resuinsa, una empresa especializada en textiles para hostelería, ha introducido la figura del "Responsable de Textiles Inteligentes" para optimizar el uso de la tecnología RFID en la gestión de textiles hoteleros. Esta innovación requiere un enfoque integral, combinando experiencia técnica y análisis de datos. La implementación estratégica de RFID permite mejorar la trazabilidad, el control de stock, y la eficiencia operativa, pero necesita planificación y adaptación específica para cada negocio.

📱 Zara's new "Travel Mode" app feature enhances travelers' experiences in six cities: London, Manchester, Milan, Rome, Tokyo, and Kyoto. Users can shop online with local pricing and delivery directly to their hotels, streamlining logistics. Key features include a catalog of local products, expert local tips, and digital postcards. Purchases are independently tracked and subject to the host country's return policies within 30 days. Planned expansions include Spain, France, and Turkey.

📈 Federico J. González Tejera, CEO of Radisson Hotel Group and Louvre Hotels Group, and Francisco Pérez-Lozao Rüter, President of Hospitality at Amadeus España, joined the Hosteltur Forum 2025 in Spain. They discussed "Strategic Transformation in the Era of Constant Change,” emphasizing technological investment strategies and consumer demand. The event was moderated by Xavier Trias from EY España, highlighting challenges in predicting future trends and the need for tailored strategies.

💻 Francisco Narvaiza, founder and director of HA Hoteles, discusses with Beatriz Pérez, business development manager of SiteMinder, the strategy HA Hoteles has used to select technology tools and providers in the hospitality industry. This interview, part of Hosteltur's "Ciclo casos de éxito en tecnología hotelera," highlights how these choices are driving the company's success.

💻 2025, United States: Chris Rocheleau, interim director of the FAA, reveals to Congress that U.S. air traffic control uses outdated technology, including diskettes and Windows 95. Half of the congress members showed surprise, recognizing the old tech, while the younger half were confused. The push is to eliminate diskettes and paper strips. In 2024, this obsolete tech helped avoid cyberattacks, unlike many modern systems impacted by CrowdStrike.