Innovaciones

💻 En la sexta edición del MyT Summit en Palma, expertos destacaron que la inteligencia artificial (IA) es un cambio de paradigma que exige actualizaciones en talento y formación. Jaume Montserrat, presidente de Turistec, y otros líderes concluyen que la IA, junto a la ciberseguridad y la interoperabilidad, está transformando el turismo. Se enfatiza la necesidad de formación y cooperación público-privada para facilitar la adopción tecnológica y responder a las crecientes demandas del sector turístico.

📈 Federico J. González Tejera, CEO of Radisson Hotel Group and Louvre Hotels Group, and Francisco Pérez-Lozao Rüter from Amadeus España, highlighted the need for rapid service response, consistency in data, and personalized experiences at the Foro Hosteltur in Madrid this week. Customers demand responses in 100 milliseconds, far quicker than the previous 30 seconds. Hotel distribution incurs a 20% average commission, contrasting with the airline sector. Additionally, Amadeus is running 380 AI projects to enhance operational efficiency.

📅 Beroni partners with TBO, giving 20,000 users real-time access to over 1 million hotels in 100+ countries. Founded in 2006, TBO trades on India's NSE and BSE. The integration benefits include a unified customer service, loyalty program, customized branding, flexible payment options, and margin management. A training campaign supports agencies with technical guides and webinars. Christina Kartsani and Josep Bellés emphasize the strategic alignment and customer-centric focus of the partnership.

🤖 HiJiffy launched Aplysia 3, an advanced chatbot for hotels using RAG (Retrieval-Augmented Generation) technology. Designed for both single hotels and multi-property chains, it automates customer service with real-time, location-specific responses, enhancing guest experience and reducing staff workload. The system updates instantly with information changes, supports natural language understanding, and includes customizable content and interactive elements. Aplysia 3 also provides detailed operational reports and has been described as a significant technological advancement by CTO José Mendonça.

🌎 Tourism Innovation Summit 2025 will take place from October 22-24 in Seville, attracting over 8,000 professionals. More than 400 experts will discuss tourism innovation, with South Korea as the guest country. Five auditoriums will host eight thematic forums. The focus includes AI, sustainability, and personalized traveler experiences. Notably, 89% of tourists seek sustainable travel, and 74% prefer eco-friendly accommodations. TIS2025 aims to reshape tourism with cutting-edge digital solutions and strategic insights.

💻 El 52% de las agencias de viajes minoristas reportaron un avance notable en innovación en el último año. Para 2025, se espera que la formación especializada del personal aumente del 51% al 59%, y el marketing del 43% al 49%. Sin embargo, la inversión en hardware disminuirá del 24% al 16%. Las ayudas del Kit Digital, vigentes hasta el 30 de junio, han sido cruciales para estos avances. Beroni sigue comprometida con la digitalización del sector turístico.

📚 STAY 360 app unifies hotel portfolios, optimizing direct bookings and reducing OTA commissions by 15-25%. With an average booking value of €400, hotels save around €75 per direct reservation. The app syncs with reservation systems, CRM, and loyalty programs, increasing revenue through personalized upgrades and services. It enhances guest experience with seamless check-in and services, fostering loyalty post-checkout with customized rebooking offers. This results in lower customer acquisition costs and higher RevPAR.

💻 Nerón Software, with 25+ years in Asturias, specializes in retail, food, and restaurant solutions across Spain. They offer features like order management, real-time inventory control, and payment integration. A new collaboration with Green Software connects their PMS with Nerón for seamless operations in hotels with gastronomic offerings. This integration allows charges to go directly to room accounts, provides real-time restaurant inventory control, and offers comprehensive visibility to streamline operations.

🏡 Las 400,000 Viviendas de Uso Turístico (VUT) en España muestran disparidades de precios por provincia y tipo de gestor. El estudio de Mabrian revela que, en 40 de 50 provincias, los precios gestionados por grandes tenedores pueden ser el doble que los de pequeños propietarios. Ejemplos: Las Palmas (€40.6 vs €94.8) y Santa Cruz de Tenerife (€37.3 vs €75.6). Excepciones: Baleares (€102.3 pequeños tenedores) y Madrid (€57.6). Costes y calidad del servicio influyen en precios.

💻 Amadeus and Accor are expanding their technological partnership by extending the use of the Delphi® system across all Accor's premium brands, including Pullman, Mövenpick, and Swissôtel. Delphi enhances sales and event management efficiency with CRM technology, enabling real-time event tracking and automating routine tasks. This expansion aims to boost operational excellence and customer experience in the MICE sector, as noted by Peter Waters, Executive VP at Amadeus.