Gestión Hotelera

🏨 Javier Tausía, CEO of deLuna Hotels, details his career in hospitality spanning nearly three decades. He managed the transformation of the business during the 2009 crisis while working for Sercotel. Now, he focuses on digital modernization, sustainability, and talent retention at deLuna Hotels. They are planning expansions in Cádiz and Motril, aiming to provide unique guest experiences. The chain caters to both international and national guests, with a 70% international clientele at their Boutique Hotel Luna Granada Centro. deLuna Hotels also actively engages in local community events and projects, including an upcoming terrace with views of Granada and a Spa Brunch package. Their technological partnerships include Neobookings, Ulyses Cloud, SiteMinder, SAP Business One, Cendyn, and Hotelinking.

🏠 STAY's Spa Booking System increased Barceló Fuerteventura Beach Resort's spa visibility, quadrupling its revenue by integrating into the hotel’s app. This digitalization attracted both guests and local residents, automating reservations and operations, reducing errors, and improving staff efficiency. The staff could focus on personalized service, as the system fits the specific needs of the hotel spa, allowing time management between bookings. Overall, the system enhanced guest experience and operational optimization.

🌈 During Orgullo LGBTI+ 2024 in Madrid, hotels exceeded the initial occupancy forecast of 74% by AEHM, reaching an average of 81.8%. Peak occupancy occurred on July 6 with 89.50%. The event spanned from June 28 to July 7, with international guests making up 62% of hotel clients from countries like the USA, UK, Mexico, France, and Italy. High occupancy rates were also noted on June 28 (86.49%) and June 29 (88.92%).

🚿 Gobierno de Canarias introduces a guide to determine workload for hotel maids, factoring in room types, establishment category, and environment. The study, based on 8,000 rooms by experienced workers, includes rest breaks and assesses common area preparation. In 2023, the sector reported 4,364 work accidents, 99.77% minor, with maids accounting for 38% of injuries, mainly musculoskeletal. The guide aims to prevent occupational hazards and improve working conditions.

🚂 Renfe, Ouigo, and Iryo have different policies for changing train tickets, with greater flexibility generally costing more. Renfe's Basic fare does not allow changes or cancellations, while Elige and Elige Confort offer one free change but subsequent alterations cost €10. Ouigo changes incur a €30 fee plus fare difference, except for Flex fares, which have unlimited changes. Iryo's Initial fare requires paying a fare difference, while its most flexible fares have no extra charge.

La Confederación Española de Hoteles y Alojamientos Turísticos (CEHAT) junto con PwC proyectan un verano de 2024 con perspectivas positivas, previendo mantener o superar ligeramente las cifras de ocupación de 2023, impulsadas por la estabilización macroeconómica y el crecimiento del turismo internacional. Las principales preocupaciones giran en torno a la gestión de flujos turísticos y su convivencia con los residentes locales, en medio de protestas por la masificación turística.

🏨 La atención al cliente en la industria hotelera es crucial para convertir una estancia en una experiencia inolvidable y generar lealtad y recomendaciones. Las interacciones y servicios ofrecidos afectan la percepción y la satisfacción del huésped, y superar sus expectativas es esencial para destacar en un mercado competitivo. Los problemas comunes incluyen overbooking, problemas con las comidas, servicio al cliente deficiente, limpieza inadecuada e infraestructura de internet ineficiente. La adopción de tecnología y un servicio al cliente personalizado ayudan a personalizar la experiencia y mejorar la satisfacción del cliente.

Los chefs más prestigiosos de España, como Ángel León y Joan Roca, han seleccionado más de 750 "Soletes" para la Guía Repsol, destacando lugares asequibles para comer y beber, incluyendo terrazas y chiringuitos. La iniciativa, apoyada por el Gobierno de Murcia y el Ayuntamiento de Lorca, promueve el turismo gastronómico con establecimientos recomendados por su calidad y ambiente acogedor.

HIP, géré par Blackstone et GIC et le fonds d'investissement le plus actif en Espagne, a investi 35 millions d'euros dans la rénovation du Cala San Miguel Hotel Ibiza, passant de quatre à cinq étoiles, et 20 millions dans le Club San Miguel. Ces établissements, dont un sera ouvert sous la marque Curio Collection by Hilton à Ibiza, font partie d'un projet de développement durable et d'intégration avec l'environnement.

Ferran Barona, expert en intelligence émotionnelle, souligne son importance dans la gestion des équipes hôtelières pour le bien-être des employés et la satisfaction des clients. Avec des compétences telles que l'empathie, la gestion des conflits et l'autocontrôle, les hôtels peuvent améliorer le service et l'environnement de travail. Interviewé le jeudi 4 juillet, il partage ses insights et l'impact de l'intelligence émotionnelle sur le succès professionnel.