Gestión Hotelera

✈ Air Europa, led by president Juan José Hidalgo, considers creating a tour operator to support its airline following the decision to operate independently, after Iberia's withdrawal from purchasing the airline. Hidalgo previously lost a hotel in Tenerife, another in Mallorca, and his stake in Ávoris due to financial struggles. Globalia received over 100 million euros in indemnifications from the non-fulfilled sale agreement with Iberia. The new tour operator venture would potentially attract former executives and rival Ávoris and Iberojet competitors.

📒 The Spanish Senior Tourism Program created in the 1980s aims to improve senior life quality and sustain low-season activity. Agencies complain about low commissions from the Imserso program, leading some to partner with private senior programs offering better conditions. Mundiplan pays agencies €30-€50 per package sold, while Imserso increased its fee from €12 to €14.5 in 2021, which is still considered insufficient. Valencia hoteliers demand €33 per person/day to avoid losses but currently receive €25 at best. The 2023-2024 Imserso campaign included 366 hotels, with a similar number expected in 2024-2025. The program offers 886,269 spots balancing social and business interests to ensure off-season activity.

🏕️ El Gran Meliá Palacio de Isora en Tenerife, España, galardonado como el mejor resort para familias por los World Travel Awards por tercer año consecutivo. Este resort de 5 estrellas ofrece una 'infinity pool' de 5.000 m², la más larga de Europa, y cuenta con 7.500 m² de piscinas, incluyendo una para niños con barco pirata y toboganes. Además, dispone de un centro YHI Spa de 2.000 m² y servicios como Kids Club y piscina climatizada.

🍴 The world's only Michelin-starred airport restaurant is at Hilton Munich Airport, located between terminals 1 and 2 of Munich's Franz Josef Strauss Airport, rated top ten by Skytrax. In the 2024 Michelin gala, Mountain Hub Gourmet earned its first star, offering tasting menus featuring Alpine ingredients under chef Marcel Tauschek. The Hilton Munich Airport, with 550 rooms and soundproofing, was named Europe's best airport hotel at the FAB + Hospitality Conference & Awards 2023.

✈ CSIF, CC. OO, USO, and UGT unions announced a strike at Alicante-Elche Airport, involving 290 security workers from "Sureste Seguridad." Commencing August 1, the strike spans August 2, 3, 4, 15, 16, 17, 18, 30, and 31, due to alleged labor rights violations. This could impact tourists, especially the 50% of foreign visitors like Britons flying with Jet2, who advises early airport arrival due to expected security delays.

🏨 Atom Hoteles Socimi sold the 4-star EXE Coruña hotel for €17.2 million to a private investor, marking its second divestment in the year. The hotel, located in La Coruña's "Cuatro Caminos" mall, features 181 rooms and was upgraded in 2020. Simultaneously, a mortgage on the property was canceled. The sale is part of Atom's asset rotation plan to enhance shareholder value.

🏖️ Lopesan Costa Bávaro Resort Spa & Casino in Punta Cana, Dominican Republic, retains its AAA Four Diamond status for the third consecutive year on July 30, 2024. The prestigious American Automobile Association (AAA) awards recognize the resort's quality gastronomic offerings, exclusive guest services, and team hospitality. Additionally, the Inspected Clean seal affirms the cleanliness and hygiene of the facilities. AAA Travel Service's anonymous audits ensure objective evaluations, emphasizing the resort's cleanliness, hospitality, and exceptional architecture. The resort offers three distinct experiences within its complex: the family-oriented Resort, Adults Only, and Unique by Lopesan for the most exclusive guests. With 12 all-inclusive restaurants, including 2 Beach Clubs, entertainment central The Boulevard, a 900-capacity theater, a casino, and the OM Spa Costa Bávaro by Lopesan, the Lopesan Costa Bávaro sets a new standard for all-inclusive resorts.

📌 Integrated payment systems are key in hospitality, linking payment processing with property management (PMS) and point of sale (POS) for real-time data exchange and process automation. They enable secure acceptance of multiple payment methods and provide advanced security features, improving customer experience and reducing manual data entry. Benefits include seamless technology integration, unified payment data aggregation, comprehensive reports, enhanced payment security, increased customer loyalty, operational efficiency, and higher transaction success rates. Customers enjoy contactless check-in preferences, quick payments, streamlined online bookings, personalized offers, and end-to-end data encryption. Shiji's Infrasys POS, Shiji PMS, and Concept Golf and Spa integrate with Planet's payment solutions, enhancing the hospitality experience.

✈ Imserso travel rates start at €124 for 4-day stays in provincial capitals. 8-day trips to Balearic Islands, Canary Islands, and coastal areas (Andalusia, Catalonia, Murcia, Valencia) cost €210 without transport. With transport, the price ranges from €228 to €290. A 10-day stay costs €253 without transport. Cultural circuits for 6 days are €293, and 5-day nature tourism is €286. Baleares trips with transport start at €267, reaching €331, while Canarias range from €355 to €435. Accommodation includes double sharing, full pension, and optional transport. Special menus for Christmas and New Year's come with a €20 supplement. Prices may decrease for individuals with economic resources equal to or lower than non-contributory pensions.

🚧 Iryo, a private railway company in Italy, faces criticism similar to Renfe for inadequate passenger service. Employees failed to manage boarding order at Atocha station on July 12 for the 11:45 train to Málaga. The issue repeated with staff eating on the floor between carriages on a return trip from Córdoba to Madrid on July 21 at 11:35. Iryo's service issues, such as inoperative restrooms, highlight a broader problem of lacking qualified personnel in Spain and globally.