Gestión Hotelera

🛬 On October 17, 2023, a Tui Boeing 737-8K5 with 187 passengers departed at 6 AM from Manchester Airport to the Greek island of Kos. Shortly after takeoff, pilots were alerted to a serious incident: two vital air purge systems were offline, preventing pressurization, likely due to maintenance oversight. The plane, too heavy to land, circled to burn fuel. Crew failed to instruct passengers to use oxygen masks, risking hypoxia. The exhausted pilot, awake since 1 AM, safely landed the plane at 8:10 AM after over two hours. Three days later, the same aircraft veered off the runway in Leeds in an unrelated incident.

🐕 En diciembre de 2023, el segmento de mascotas en Casual Hoteles alcanzó el 4,23% del total, con el Casual Las Olas San Sebastián liderando en alojamientos de mascotas. El 51,4% de los clientes eran turistas internacionales, principalmente de Italia, Francia y Reino Unido. Casual Hoteles permite hasta 2 mascotas de máximo 25 kilos cada una y ofrece un kit de bienvenida gratuito, además de permitir el acceso a las instalaciones del hotel, excepto el restaurante bufé.

🏨 Meliá Hotels International leads with 92,502 rooms in 355 hotels globally, surpassing the second-ranked Barceló Hotel Group by over 26,000 rooms. The 2024 Hosteltur Global Ranking features 124 companies with a combined 3,590 hotels and more than 690,000 rooms, an increase of 153 hotels and 22,149 rooms from the previous year. Barceló had the largest growth, adding 4,181 rooms. 29.5% of Spanish chain hotels and 40% of their rooms are located abroad. Notable risers include R2 Hotels, jumping 48 spots to 34th with an addition of 2,374 rooms.

🏠 Riu Plaza España, located in the heart of Madrid, offers over 580 rooms with amenities such as mini-fridges and electronic safes. The hotel features an outdoor pool on the 21st floor, a gym, and a variety of gastronomic experiences, including the Gastrobar El Edén on the 26th floor. It is also equipped for events, with 16 rooms for up to 1500 guests, and outdoor terraces, including one with a 175-person capacity. The rooftop terrace on the 27th floor offers 360-degree panoramic city views and can accommodate up to 600 guests. Since its opening in 2019, the hotel has been a popular filming location for Netflix Spanish productions like "Élite.

🏡 Gevora Hotel in Dubai, the world's tallest hotel at 356 meters, was inaugurated in 2017 with 75 floors and 528 rooms. JW Marriott Marquis, also in Dubai, stands at 355 meters with 82 floors and 1,608 rooms. SLS Dubai Hotel & Residences offers 254 luxurious rooms and 321 apartments across 78 floors. Rose Rayhaan by Rotana, a 71-floor hotel opened in 2007, offers multicultural experiences, including Spanish-speaking services. Burj Al Arab, known for its "seven-star" luxury, is 321 meters tall. Emirates Tower Two provides luxury at 309 meters. Baiyoke Tower II in Bangkok, at 304 meters with 85 floors, offers a rooftop minigolf. Wuxi Maoye City in China stands at 304 meters with 68 floors. The Tower Plaza Hotel in Dubai, 294 meters high, features 66 floors. Abraj Al Bait ZamZam in Mecca, 279 meters tall, has 1,618 rooms and 58 floors, adjacent to the Grand Mosque.

🏨 José María Sanchís, employed since 1991, is credited for improving Riu Hotels & Resorts' construction process. CEO Luis Riu advocates for self-design and building hotels, viewing it as key to success. Sanchís introduced military order and evolved the department, overcoming obstacles like machinery scarcity and resource shortages. Riu opened a hotel every 15-18 months, with Sanchís overseeing all American projects. Sanchís has managed multimillion-dollar budgets, contributing significantly to the company's growth and efficiency.

🏈 Las Vegas hotels post-pandemic signed collective agreements with a 32% pay raise over five years. Virgin Las Vegas, with 1,710 employees, declined, citing insufficient revenue and margins. This resulted in seven months of protests by 700 unionized Culinary Workers. It's Nevada's first hotel strike in 22 years, featuring 24/7 pickets. Workers criticize Virgin's wage proposal as inferior to rivals and are experiencing non-renewed contracts.

🏨 Hotel Patagonia Sur, a family-owned hotel in Cádiz, suffered from using outdated operational systems, leading to inefficiencies. They experienced a significant transformation by implementing Mews, a modern Property Management System (PMS), which automated routine administrative tasks, saved weekly work hours, and centralized real-time data across their properties. Employees were trained in just two weeks using Mews University, allowing them to focus on guest experiences. The upgrade to Mews, an award-winning PMS in 2024, showcases the impact of smart technology in improving hotel efficiency and long-term viability.

🏨 PaynoPain has developed a new payment management panel specifically for the hotel industry, aiming to improve guest experience and transaction security. Statista reports that 70% of online shopping carts are abandoned due to poor payment experiences. The Paylands panel by PaynoPain offers real-time reports, a centralized operations management system, control of physical devices, customizable checkouts, and payment link capabilities. This technological advancement addresses the dynamic and competitive nature of the hotel sector, streamlining payment processes and enhancing efficiency.

🏢 At Hotel Innovación's eighth edition in Bilbao, alongside Bécquer and Kivir hotels from Sevilla, a roundtable titled “Nuevas generaciones: valores, actitud y formación para desarrollo profesional” featured James Rhind (RoomPriceGenie), Idoia Herrero (Revbell RMS), and Pablo Cadavid (La Yerbita restaurant). They emphasized values such as transparency, flexibility, coherence, social justice, and continuous learning. The event highlighted the importance of aligning corporate principles with personal values, ongoing education, and the integration of generational workforce strengths.