Gestión Hotelera

🏨 OpenAI's ChatGPT can enhance customer engagement, concierge services, and internal hotel operations with 50 specially designed prompts. Hoteliers are advised to provide contextual information to ensure accurate and relevant ChatGPT responses, personalizing guest experiences and streamlining operations. The prompts cover a wide range of services, including guest services, room services, customer engagement, local information, and hotel services, aiming to improve guest satisfaction and maintain competitiveness in the hospitality industry.

🖥 The article highlights the importance of leveraging technological tools and complementary products to enhance the potential of a hotel's Property Management System (PMS). In the competitive and dynamic hospitality industry, it is crucial to rely on specialized, interoperable solutions for precise information management across a hotel or chain. Such tools, including business intelligence, CRM, channel manager, and POS, make hotel operations, decision-making, and routine tasks significantly more efficient. The guide explains the value these specialized hotel technology solutions add when integrated with PMS.

🎭 TCM Group, a Spanish company established in 1991 in the Dominican Republic, has expanded to work with over eight hotel chains globally. With more than 23 years of experience, Director of Expansion Kurt Sienaert highlights their presence in 16 countries, partnering with Riu Hotels & Resorts, Palladium Hotel Group, Hilton Hotels & Resorts, World of Hyatt, Palace Resorts, and others. TCM Group specializes in water sports, spas, retail, and photography, offering a diverse range of services and maintaining high safety standards with an AAA rating from their global corporate insurer.

🏨 Artificial Intelligence (AI) is revolutionizing the hospitality industry by improving operational efficiency, cutting costs, and providing personalized guest experiences. Key AI trends in hotels include chatbots, automatic translation, property management systems (PMS), predictive analytics, flight forecasting, automated check-in/out, service personalization, predictive maintenance, and enhanced security through facial recognition. These AI-driven innovations significantly enhance customer interactions, streamline reservations, anticipate guest needs, and ensure a unique, frictionless stay, positioning AI-integrated hotels competitively in a saturated market.

✈ Sevilla's airport requires urgent service improvements due to connectivity and service deficits, affecting its competitiveness within Spain. The city, Spain's fourth most populous, lacks a direct railway connection to the airport, leaving travelers with either a €5 bus or taxis priced between €25-€35. Despite traffic growth, the airport operates with a single terminal, one runway, 35 check-in counters, and 19 boarding gates, trailing behind Madrid, Málaga, Barcelona, and others. The local government calls for the long-standing issue to be addressed, with intentions to attract long-haul flights including a potential Air China route by 2025. Meanwhile, tourism industry leaders express dissatisfaction over the lack of connectivity progress.

💎 At Falkensteiner Schlosshotel Velden in Carinthia, Austria, a five-star hotel offers the world's most expensive tasting menu at a price of €16,900 for two. The seven-course menu, titled "Ein Diamant zum Dessert" or "A Diamond for Dessert," ends with a one-carat "Triple Ex" quality diamond, internationally certified and presented by jeweler Helmut Bretterbauer. Guests can enjoy their dinner at five locations within the hotel, along with private live music and a personal photo souvenir.

💳 Una factura de hotel detalla servicios y costos de la estancia de un huésped, similar a una cuenta de restaurante, y es entregada al marcharse. Esencial para el registro oficial de consumo, contabilidad, impuestos y monitorear la popularidad de servicios, incluye datos del hotel y huésped, número de factura, fecha de emisión, descripción de servicios, precios unitarios, subtotales, impuestos y total final. Las facturas ayudan a evitar malentendidos, justificar cargos y son útiles para reembolsos y deducciones fiscales del huésped.

🏖 Participating establishments in the senior program claim to operate at a loss. The Spanish government invests more money on immigrant lodging than the Imserso tourists, providing €37 per day for immigrants compared to €26 for Imserso tourists. The government has spent at least €60 million on immigrant hotel accommodations. One-third of 52 hotels in the Valencian Community, initially part of the Imserso program for 2024/2025, have dropped out due to low compensation, with Ávoris, the winning bidder, facing contract issues. In Ibiza, local institutions supplement hotel payments to attract Imserso tourists, as governmental payouts don't cover average tourist expenses.

🏨 Hotelatelier acquired Sunotel, adding 4 establishments in Barcelona to its portfolio. Hotelatelier now operates 42 hotels, including 7 in Barcelona. The acquisition adds nearly 300 rooms and a team of about 90 people. The move comes three months after Hotelatelier's majority acquisition by Kartesia. Horwath HTL served as strategic advisor for Sunotel in the transaction. The expansion aims to enhance Hotelatelier's standing in leisure, boutique, and urban hotel segments.

🎵 Cristina Velasco, Director of Sercotel Parque Las Palmas, discusses "Best practices for training on SOPs in hotels" in an episode available on LinkedIn, YouTube, and preferred podcast platforms. Interview highlights can be found on the associated blog.