Gestión Hotelera

🏨 Marriott International leads as the largest hotel chain with 1.67 million rooms, while Jin Jiang International Holdings is the biggest by hotel count. In 2024, three companies—Marriott, Jin Jiang, and Hilton—expanded in Spain. The top 15 hotel companies exceed 97,000 hotels and 11.23 million rooms globally. Keytel ranks 10th with 350,655 rooms, and only three Spanish companies appear in the 2025 top 200 list, a decrease from five last year.

🛫 Park Royal Hotels & Resorts, with 18 hotels and over 3,000 rooms, becomes the first Mexican hotel chain to integrate Hotel + Flight booking on its official site. Announced by Commercial Director Rafael Sandoval G., this strategic move enhances booking control and customer data management. Maarlab and Paraty Tech power this integration, marking their significant expansion into the Americas, as highlighted by CEOs Raúl Domínguez and Gina Matheis.

📈 Canarias, 2023: Tourist associations Asofuer, Ashotel, FEHT, and FTL will present the 'Smart Data Canarias' project in Fuerteventura, a pioneering real-time data analysis tool for the Canary Islands' tourism sector. Supported by a €600,000 grant from Next Generation EU funds, it will have four cloud-based data warehouses. The initiative aims to enhance sustainability and competitiveness in seven phases, involving hotel data systems and IoT for real-time monitoring of key metrics.

💻 The Rosaleda del Mijares hotel in Montanejos and the El Rincón de Beatriz rural house in Ayódar, Castellón, have been chosen for the TechYroom 3.0 project, funded with €50,000. This innovative rural tourism initiative, organized by Turismo Comunidad Valenciana, Invattur, and ITH, aims to integrate cutting-edge technology, promoting sustainability and digitalization in rural tourism. The project builds on prior editions in Benidorm (2023) and València (2024), focusing on transforming interior regions.

💻 Fede Fuster, president of Hosbec and ITH, emphasizes AI's role as a daily assistant in hotels, predicting it will replace humans in some tasks while maintaining the human factor. At the ITH Innovation Summit, experts like Luis González Gugel from Deloitte note AI's growing influence on hotel staff interactions. Pedro Molleda of Minor Hotels highlights AI's superior performance in lead conversion, impacting €800 million of their €2.5 billion revenue. Challenges include talent scarcity and Europe's regulatory hindrances.

🏨 GAT Hospitality, a management company, is taking over the Sun Palace Albir & Spa hotel, located in El Albir, Alicante, between Altea and Benidorm. The hotel offers 216 rooms with a focus on "immersive wellness" through its spa services. GAT Hospitality aims to reposition the hotel as a key tourism spot in Alicante, leveraging their in-depth analysis of the hotel's strengths and areas for improvement.

🏨 Omega Capital, in 2023, acquired 100% ownership of Hospes Hotels, operating 10 luxury boutique hotels in Spain and Portugal, including locations like Mallorca and Córdoba. The company employs approximately 500 people and reported a revenue of €46.07 million, with an EBITDA of €13.75 million. This aligns with their €16 million investment plan to enhance hotel aesthetics while preserving historical character. Legal advisors included Uría Menéndez and Cuatrecasas, and the deal was financed by Caixabank.

🛌 In hotels, guest services cover everything from personalized check-ins to efficient check-outs. Integrating smart technology, like digital keys and mobile check-ins, enhances guest satisfaction by reducing waiting times. Essential roles include concierges, guest service staff, and accounting teams, all working cohesively to ensure seamless experiences. Mews software empowers hotels by simplifying guest interactions, ultimately boosting satisfaction and increasing revenue while lowering operational costs.

📱 Asksuite integrates Expedia into its Live Chat 2.0, enabling hotel teams to manage Expedia guest messages directly from the platform. This new integration enhances communication by consolidating channels like WhatsApp, Booking.com, and Instagram. Benefits include improved response times, reduced cancellations, and increased post-booking sales opportunities. Activation is free and involves simple steps in the Asksuite platform. All interactions are tracked in real-time dashboards, optimizing hotel operations and guest experiences.