Distribución y Revenue Management

🚫 Óscar Perelli, Executive Vice President of Exceltur, warns of a strategic problem in the tourism sector: labor absenteeism, reaching 30% in Mallorca hotels. The issue, exacerbated post-pandemic, affects service quality and organizational management. Perelli advocates for immediate medical justification for absences, and highlights the sector's employment efforts despite labor shortages, emphasizing the importance of talent competition for the future economic system.

💾 Hotels can boost growth by offering hotel+flight packages, on-site experiences, loyalty programs, and optimizing payment channels and voice services. Francisco Quintero of Landmar Hotels notes 60% of guests not booking directly would if flights were included, potentially increasing direct sales by 15%. Payment gateway optimization is crucial as up to 45% of bookings can be lost at payment, and an enhanced voice channel could account for 25% of direct bookings with specialized call centers and AI integration. Innovation and guest-centric strategies are key to differentiating and improving direct booking shares.

📨 Asksuite launches an integration with Booking.com to centralize chat messages within its Omnichannel platform, alongside other channels like email, Instagram, Facebook, and WhatsApp via LiveChat 2.0. This integration aims to optimize customer service, improve response times, and reduce cancellations, ultimately enhancing the traveler’s experience. Hotels can now manage all communications in one place, leading to quicker responses, higher review scores, fewer cancellations, and potential for additional sales, while performance is tracked through the SLA Dashboard.

🔲 TTOO (Tour Operadores) and OTAs (Online Travel Agencies) are essential income sources for hotels, offering organized trips and flexible accommodation plans. TTOOs specialize in crafting all-inclusive vacation packages, while OTAs cater to customers seeking personalized travel experiences with a focus on flexibility. Effective management of TTOO and OTA bookings is crucial, with benefits including better inventory control, increased revenue visibility, and data-driven insights. Noray Htl integrates with numerous TTOOs and OTAs, providing real-time booking downloads, modifications, and cancellations, thereby streamlining hotel reservation management and enhancing guest services. Implementing a hotel reservation control tool like Noray Htl is vital for monitoring trends, preventing overbooking, and optimizing service offerings, ultimately leading to increased profitability and guest satisfaction.

🏨 Riu Group initiated a merger between Riu Hotels S.A. and Hotel San Francisco S.A. in March, set to complete in summer. Post-merger, Riu Hotels will own 51 hotels in 15 countries with 26,051 rooms, employ over 16,900 staff, and manage a business volume of €1.8 billion in 2024, with projected revenue exceeding €2 billion in 2025. The merger, enhancing organization and cost efficiency, follows the Riu family's 2021 acquisition of a 49% stake from German group Tui. Operational management remains with RIUSA II, jointly owned by the Riu family and Tui.

💾 Duetto, a revenue management software provider, acquired financial benchmarking company HotStats, expanding its hotel industry solutions. The financial terms of the transaction were not disclosed. The entire HotStats team will join Duetto following the acquisition. This move follows last year's acquisition of GrowthCurve Capital by Duetto, marking its expansion strategy. The addition of HotStats aims to unify revenue sources into one platform, providing hoteliers with clear, actionable insights for total earnings optimization. David Woolenberg, CEO of Duetto, and Michael Grove, CEO of HotStats, anticipate enhancing revenue and profit optimization for hotels. Financial advisor Houlihan Lokey and legal advisor Orrick, Herrington & Sutcliffe represented Duetto, while Gately plc was the legal advisor for HotStats.

📈 In March of the current year, 846,000 European airport travelers arrived in the U.S., marking a 17.4% decrease from the previous year—a difference of 178,000 people. French travelers dropped by 5%, Germans by 29%, and Britons by 15%. Easter's shift from March in 2024 to April this year is a factor. Air France's Ben Smith acknowledged the significant decline and planned an 8-11.5% increase in their U.S. seat offerings this summer. Overall, commercial aviation will offer 4.2% more seats between Western Europe and the U.S. during the summer, while American airlines have not altered their programs.

✈ Greek air traffic controllers strike for 24 hours; no flights landing or taking off in Greece. British Airways cleaning staff and mobility assistance personnel strike at Heathrow, London, today; airport operations not halted but impacted. Easyjet staff in Italy, including flights with Spain, halt for four hours today, with more protests ahead. French railway workers set strikes from April 17 to June 2, potentially disrupting service among 8,000 employees during Easter. Airlines and railways obliged to provide care, food, and lodging if needed, but no compensation due to non-company related causes.

📈 Cloudbeds' 2025 report on hostel trends, based on data from 2,300 hostels in 62 countries with nearly 11 million bookings (2022-2024), indicates a shift towards optimizing performance due to labor shortages and price-sensitive travelers. Key findings include a rise in shared dorm occupancy and a decline in private room occupancy from the previous year; a 1.7% decrease in shared dorm ADR and a 4% drop in private room ADR; OTAs accounting for 74% of bookings; long stays of over 14 nights comprising 11% of dorm reservations; weekends being peak times with 35% of bookings; and OTA bookings having the highest cancellation rate at 19%. Emerging trends for 2025 include a focus on value, additional revenue streams, rising costs, labor reductions, staff turnover, and widespread adoption of AI in hostel operations. For more details, visit Cloudbeds at www.cloudbeds.com.

🛫 Viajes El Corte Inglés gears up for Semana Santa with a 'last minute' campaign, offering up to 50% discounts and a price match promise if a lower price is found with the same conditions. They have also waived cancellation fees, except for special condition products, and provide free or heavily discounted offers for children. The campaign sets them apart from other leading Spanish travel agencies, which lack specific promotions for the holiday period.