La IA no desintermediará el turismo, lo hará más eficiente, dice Civitatis
💻 Phocuswright Europe 2025, held last week in Barcelona, spotlighted AI's transformative impact on tourism. Enrique Espinel, COO of Civitatis, highlighted AI’s role in disintermediation debates, the shift from Google to "social search," and the importance of trust in data. Espinel noted AI aids in speeding up processes while maintaining human touch. He emphasized AI's potential for efficiency in small businesses and its limited impact on travel agency roles, underscoring the need for human connection.
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