Las 12 innovaciones en las que más invierten las cadenas hoteleras
🏨 A Statista survey conducted in 2023 revealed that 86% of hoteliers believe artificial intelligence (AI) will be the most innovative area in the next two years. Energy management and ESG criteria are priority technologies for 74% and 60% of respondents, respectively. Augmented and virtual reality, and the metaverse, are cited by 45%, while local activities are mentioned in 43% of cases. Back office technology potentials include process automation (41%), Blockchain (25%), and cryptocurrency payment solutions (24%). AI applications have shifted focus since 2021, with 78% now prioritizing predictive models for energy, water, and waste (up from 47% in 2021), maintenance cost reduction (from 53% to 76%), automatic room assignments (from 53% to 72%), predictive material acquisition (from 48% to 67%), and intelligent documentation of infrastructure (from 22% to 60%).
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