Gestión Hotelera

🏖️ Rosewood Hotels & Resorts will open Rosewood Exuma in the Bahamas in 2028 on East Sampson Cay, with 33 suites, six bars and restaurants, a 6,000-square-meter wellness sanctuary, and a beach club. The island will only be 25% developed to ensure sustainable construction practices. W Ibiza, in collaboration with Oranja, will host "State of adventure" fitness retreats in September and October, with packages starting at €2,400 for solo travelers or groups, including a four-night stay, full board, and program activities.

🏠 Temporada 2024-2025 de viajes del Imserso inicia en octubre con reservas desde septiembre; plazo de inscripción concluyó el 22 de julio. Multa de 413 millones de euros a Booking.com por la CNMC; hoteles estudian demanda colectiva. Las 10 mayores cadenas hoteleras suman aproximadamente 77,500 establecimientos y 8,2 millones de habitaciones. Renuncia de IAG a adquirir Air Europa, abriendo competencia en el sector aéreo. Perseidas visibles del 17 de julio al 24 de agosto. Dos turistas españolas fallecen en Tanzania tras caer su vehículo 600 metros. Generación Z impulsa cambios en el turismo. Programa Imserso podría acentuar déficit turístico en temporada baja para 2024-2025. Fergus Group adquiere Punta Arabí Resort Ibiza, sumando 30 hoteles en España.

🏨 Spain's hotel investment reached over €4.2 billion in 2023, with €1.535 billion invested in the first half of the year, marking an 18% growth. EY reports that Spain will see at least 800 new hotel establishments with over 76,800 rooms in the upcoming years, with 47% opening throughout 2024. Of the total hotel sector investment, EY was involved in €562 million worth of transactions, including the sale of Six Senses and the purchase of Hotel Presidente in Ibiza with a €40 million investment for repositioning to a 5-star hotel, expected to open in 2025. In 2024 alone, there are at least 376 hotel openings, with Andalusia, the Valencian Community, and Catalonia leading in new establishments. A majority of these openings are 4-star hotels (165), followed by 3-star (52), 5-star (45), and luxury hotels (15), with 54 hotels yet to be classified. Looking ahead to 2025 and beyond, there are 275 planned openings for 2025, 118 for 2026, 15 for 2027, and 16 for 2028 and later, with a focus again on 4-star (157) and luxury hotels (99), and 116 remaining unclassified.

🚧 Protests against negative tourism externalities spread across Spain in 2024, leading to demonstrations. A YouGov survey conducted on June 4-5 reveals that while 69% of Spaniards view tourism positively, critical opinions concentrate in large cities, with 12% having a negative attitude. Concerns over increased tourist arrivals are higher in big cities (48%) than medium-sized ones (24%). Notable issues include increased living costs (43%), more jobs (32%), and infrastructure improvements (19%). Large capitals demand limitations on tourist housing, while medium-sized cities seek off-season promotion. Only 30% in large capitals and 39% in medium-sized ones believe adequate measures are in place to manage tourism's impact. Proposed solutions include improving public transport (47%) and limiting tourist accommodations (46%).

🏕 Spanish company Kampaoh, specializing in glamping and eco-sustainable accommodations, launched a franchise model to expand their low environmental impact tent presence globally. Founded in 2016, Kampaoh expects to invoice 40 million euros in 2023, a 75% increase over last year, marking exponential growth from the initial 43,000 euros. The brand's growth strategy includes offering franchise opportunities for enthusiasts to join in the expanding sector. Kampaoh, boasting over 3,500 sustainable-design tents, currently operates in over 85 campsites across Spain, Portugal, Italy, and France.

🏡 Cushman & Wakefield advised a family office on the acquisition of the four-star Hotel Room Mate Alba, located in Madrid's historic Barrio de las Letras on Huertas street. The hotel, inaugurated in 2019, features 80 double rooms, a breakfast bar, a meeting room, and a gym. The interior was designed by Lorenzo Castillo. The transaction demonstrates the "Hotel-Madrid" combination as a safe investment, according to Víctor López-Peña of Cushman & Wakefield Spain. The deal was for €32 million.

📊 On August 6, 2024, the importance of annual accounts in business accounting was highlighted, emphasizing their role in transparency and decision-making. Annual accounts comprise balance sheets, loss and profit statements, changes in net equity, cash flow statements, and detailed reports. Companies exceeding certain thresholds must use the normal model, while others may use the abbreviated or SME model. The abbreviated model is for companies with assets under €11.4 million, annual turnover under €22.8 million, and fewer than 250 employees. The SME model applies to companies with assets under €4 million, turnover under €8 million, and fewer than 50 employees. These criteria must be met for two consecutive years.

🏨 IHG Hotels & Resorts, among top ten hotel chains in Spain, plans to expand with 12 signed projects and more in negotiations. Eric Viale, General Manager for Southern Europe, CEI, and Georgia, announced the opening of the third Kimpton brand hotel in Spain by the end of the year, with four more openings between 2025-2026 in Luxury & Lifestyle, Premium, and Essentials collections. Currently, IHG operates 55 hotels across eight brands in Spain, with 18 being Holiday Inn and Holiday Inn Express, representing 33% of IHG’s presence. The expansion focuses on mature cities with potential for leisure sector growth and franchise model brands like Indigo and Voco. Additionally, a partnership with Iberostar introduces an all-inclusive concept, and the Staybridge & Suites brand is set to cater to long stays.

🛈 Hosbec joins protests against the mandatory traveler documentation registry set by Spain's Ministry of Interior, effective October 1. New requirements for lodging establishments include data transmission through a government-designed platform, criticized for inefficiency. Over 70% of accommodation businesses, mostly SMEs, lack adequate cybersecurity to protect this data. CEHAT demands urgent meetings with top officials, receiving no response, leading to legal action to prevent the decree's enforcement.

📞 Running a restaurant involves more than just serving great food; it also requires impeccable customer service from reservation to departure. A crucial yet often overlooked aspect is how staff answer the phone, as a single negative phone interaction can lead to a bad online review or loss of business. Proper phone training can ensure a positive interaction that aligns with the restaurant's high standards, preventing a poor first impression or driving customers to competitors.