Gestión Hotelera

💡 On April 28, at 12:33 PM, an unprecedented blackout affected the entire Iberian Peninsula, leading to emergency meetings by Spanish hoteliers to manage the situation. Generators provided partial power in some hotels, while others like Sleep’n Atocha had no electricity until about 11:30 PM. Hotel staff across the country displayed creativity, solidarity, and quick thinking to assist guests and maintain operations, with a focus on personalized attention. The blackout served as a reminder of the importance of emergency preparedness in the hotel industry.

🏫 On a Monday, despite a power outage affecting the Iberian Peninsula, "Preferente" remained operational for the Balearic Islands, Canary Islands, and the rest of the world. The publication reported on numerous incidents involving trains, airlines, and airports, and kept tourism professionals informed about the measures taken by companies like Renfe, Iberia, Aena, Air Europa, Iryo, Vueling, and Ouigo to mitigate issues caused by the blackout.

🚨 Organizations are planning anti-tourism protests in the Canary Islands for Sunday, May 18. Tenerife's protest is scheduled for 11:00 AM at Plaza Weyler, Santa Cruz. These follow the archipelago's first similar protests a year ago on April 20. Despite a year of actions, there has been "no positive change", says Eugenio Reyes of Ben Magec-Ecologists in Action. Tenerife recently faced a union demonstration, hinting at an indefinite strike over pay and working conditions amidst rising absenteeism critiques.

🏨 B&B Hotels opens its second hotel in Bormujos, 7 km from Seville, with 99 rooms and long-term guaranteed rental exploitation. The promoter, Retrada, partners with Buenavista Andalucía Urbano II, SICC, SAU as the financial partner. The brand plans to add five more establishments in the coming years. Currently, B&B Hotels has two establishments in Seville, seven in Andalusia, 59 in Spain, and 17 in Portugal, totaling over 7,000 rooms.

🏢 Borja Escalada, CEO of Millenium Hospitality, and Marco Sansavini, CEO of Iberia, discussed boosting Madrid's tourism at the III Foro de Turismo. They focused on luxury tourism, with Madrid offering 43 five-star hotels. The American and Latin American markets account for 28-40% of luxury demand. Iberia has seen a 20% increase in passengers since pre-pandemic times, highlighting the role of public-private collaboration and air connectivity in making Madrid a leading European hub and improving overall accessibility.

📈 Published on April 24, 2025, Jose Luis Martín discusses leadership in SMEs, emphasizing the need to choose a model aligned with the team, culture, and goals for efficiency and improvement. Different leadership models - autocratic, participative, transformational, coaching, and situational - each have unique applications, advantages, and disadvantages. The right choice depends on factors like team maturity, organizational culture, business stage, and the leader's natural style. Ultimately, effective leadership is less about authority and more about fostering a common vision and commitment.

🚨 Over 25 tourists killed in a terrorist attack in Indian Kashmir, triggering a tourist exodus. Air India and IndiGo added four extra flights from Srinagar to Delhi and Mumbai due to surging demand. Indian government warns airlines against price hikes. Fare surcharges for flight cancellations or rescheduling waived until April 30. Pahalgam, the attack site, known as “the Switzerland of India," had no civilian attacks for three decades, despite ongoing conflict.

🏡 CEHAT and HOSBEC criticize the conditions for hotels to participate in Imserso trips for the 2025-2026 season, citing unaddressed cost increases in personnel, food, beverages, and energy. Imserso's tender was released on Holy Thursday, with changes including the impossibility for one company to win both coastal and island lots, and up to 100€ surcharges for high season or additional trips. Hoteliers lament the lack of sensitivity to their year-round operation and financial losses, noting that offering free Wi-Fi scores higher in tenders than staying open all season. Economic offers cannot differ by more than 15%, with this criterion accounting for 38% of the selection process. Hotel associations express frustration with the negotiation process and lack of government support for cost increases.

🏨 Spanish hotel establishments hit over 22.3 million overnight stays in March, dropping by 8.9% compared to March 2024, impacted by the previous year's Easter being in March. Hotel Price Index rose by 3.2% annually; average revenue per occupied room reached €114.9. Resident overnight stays decreased by 14.9%, non-residents by 5.1%. First quarter 2025 saw a 3.2% decrease in overnight stays, with residents down 7.5% and international tourists 0.8%. Top destinations: Andalucía (17.8%), Catalonia (13.2%), Valencian Community (12.7%) for residents; Canary Islands (39.1%), Andalucía (15.3%), Catalonia (15.2%) for non-residents. UK travelers made up 23.8% of non-resident overnight stays, Germans 18.1%, followed by France (6.1%), USA (5.4%), and Italy (4.6%). Hotel occupancy averaged 53% in March, a 3.8% drop from the previous year, with Canaries leading at 74.9%. Average revenue per occupied room (ADR) was €114.3, up 4.9% from March 2024. By category, 5-star hotels had an ADR of €266.2, 4-star

🏨 Hotels in the program must be at least three-star rated and comply with the national and regional accessibility regulations per Real Decreto 173/2010. Adapted rooms for guests with reduced mobility should be proportional to the total number of rooms and must be requested upon reservation, subject to availability. Minimum services include double rooms with full bathrooms, hot water, telephone, TV, heating, and free internet in common areas. Meals are provided in full board for all destinations except provincial capitals, which are on half board. Special menus are offered for Christmas Eve, Christmas, New Year's Eve, and New Year's Day, with a supplementary charge. Daily room cleaning and towel changing are mandatory, with bed linens changed at least once a week. Hotels must have a medical attention room, and there's a prohibition on commercial activities that might cause confusion or disturbances. Complaints and suggestions books are provided, and insurance policy details must be visible.