Gestión Hotelera

824 posts

La gestión y operativa diaria de los hoteles: operaciones, dirección y buenas prácticas para hoteleros.

FHT París 2025: optimización entre bastidores, excepcionalidad en primera línea

🏨 At FHT Paris 2025, industry leaders discussed the digital transformation in hotel operations. The event addressed operational and strategic implications, highlighting digital tools' importance for efficiency and survival. Key points included back-office digitization, real-time operations with mobile apps and sensors, and data-driven guest personalization. France's move to eliminate paper invoices by September 2026 underscores the urgency of digital adoption. Tools like GRI™ from Reviewpro turn guest feedback into actionable insights, with a Cornell University study showing a 1-point GRI increase correlates with a 0.89% rise in ADR and 0.54% in occupancy. Digital transformation also supports sustainability, with 68% of travelers seeking eco-friendly hotels. Groupe Madeho's Clé Verte certification exemplifies the synergy of human commitment and digital infrastructure in achieving eco-goals. The session concluded that digital transformation success depends on a culture of continuous improvement, not just the acquisition of tools.
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  • 2 min

Las exigencias del Imserso para generar o mantener el empleo: cifras clave

📕 For the 2025-2026 edition of Imserso's travel program for seniors, a key goal is job creation or maintenance in the tourism sector during the off-season. The tender documents stipulate that for every 7,500 daily stays linked to the contract, there must be 1,000 net jobs in hotel establishments. Companies must report periodically and provide a final report on employment impact, detailing job monitoring, hiring, relationship with occupied slots, worker numbers, and contract types. Additionally, winning companies must develop and submit a training program for workers involved within 30 days of contract finalization, covering essential topics like beneficiaries and program modalities.
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  • 4 min

Cómo vivieron los hoteles el gran apagón

💡 Spain and Portugal experienced the largest blackout in their history, affecting cities, communications, transportation, and basic services. Ilunion Hotels and VP Hoteles shared their experiences, highlighting emergency protocols, diesel generators, and gas kitchens, which allowed continued operation during the outage. The incident lasted over 8 hours in Madrid, with VP Hoteles investing over €200,000 per hotel in emergency systems to ensure customer comfort and safety during prolonged periods. Despite the blackout, guests enjoyed amenities and events without interruption, showcasing the importance of planning and investment in infrastructure for hotel operations during emergencies.
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  • 2 min

Iberia: vuelos llenos a Estados Unidos pese al efecto Trump

✈ Iberia's flights between Madrid and the United States operate with high occupancy levels, unaffected by recent Trump policies on European tourism. On April 27, flights to Miami, New York, Los Angeles reached 100% occupancy, while Dallas, Boston, Chicago, and Washington exceeded 92%, with Boston at 99.4%. By October, Orlando will be added with four weekly flights. Currently, Iberia uses A330 and A350 for several US destinations and the A321XLR for Madrid-Boston and Madrid-Washington. This summer, Iberia will offer 140 weekly flights to the US, a 14% increase from 2023, totaling 1.1 million seats.
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  • 4 min

El absentismo laboral se dispara: el turismo reclama una gestión mejor

🚧 Workplace absenteeism in Spain's tourism sector spiked post-COVID, hitting 20-30% in some destinations. CEOE's event "Turismo, talento y formación" spotlighted the issue, noting a 67% increase in common contingencies since 2019. Currently, 1.6 million individuals miss work all year, with daily absences in traditionally non-absentee sectors like industry reaching 1,000. The AENC agreement aims to give mutual insurance companies responsibilities for managing common trauma-related absences, and the government is set to reintroduce bonuses for companies improving occupational contingency records. Health issues, including mental health, constitute over 30% of common contingency absences.
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  • 2 min

Las cadenas hoteleras que lideran el mercado en Canarias y Baleares

🏨 Baleares has 378,000 hotel beds, Canarias 268,000, with growth around 1% since 2019. In Canarias, independent hotels own 24% of the offer, while the top 10 hotel operators account for 49,699 rooms; Riu Hotels & Resorts leads with over 6,800 rooms. International chains have 12,540 rooms, half in Tenerife, with Hyatt Hotels Corporation being the most significant, with 3,180 rooms. In Baleares, 22% of the offer is independent, the top 10 operators have 58,190 rooms, with Meliá Hotels International at the top having 8,757 rooms, and international hotel groups holding 10% of the market.
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  • 2 min

Nace StayAlliance, asociación de alojamiento de corta y media estancia

🏠 StayAlliance, la nueva Asociación Profesional del Alojamiento de Corta y Media Estancia en España, está compuesta por propietarios, empresas gestoras, plataformas tecnológicas (como Booking.com e Interhome), sistemas de pagos, inversores y sectores del delivery, entre otros. Fundada por Rentals Collection, BizTrip, Vitur Summit y Beyond, con asociados que incluyen Feelfree y Roomonitor. La junta está liderada por Asier Pereda como presidente. StayAlliance busca promover buenas prácticas y transparencia, colaborar con administraciones públicas y representar una amplia tipología de alojamientos, como Senior Living, coliving, alojamientos corporativos, turísticos, villas y residencias para estudiantes.
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  • 7 min

Así gestionaron los hoteles españoles el apagón: incertidumbre, decisiones y, ante todo, empatía

💡 On April 28, at 12:33 PM, an unprecedented blackout affected the entire Iberian Peninsula, leading to emergency meetings by Spanish hoteliers to manage the situation. Generators provided partial power in some hotels, while others like Sleep’n Atocha had no electricity until about 11:30 PM. Hotel staff across the country displayed creativity, solidarity, and quick thinking to assist guests and maintain operations, with a focus on personalized attention. The blackout served as a reminder of the importance of emergency preparedness in the hotel industry.
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  • 1 min

Preferente estuvo este lunes operativo para Baleares, Canarias y el resto del mundo

🏫 On a Monday, despite a power outage affecting the Iberian Peninsula, "Preferente" remained operational for the Balearic Islands, Canary Islands, and the rest of the world. The publication reported on numerous incidents involving trains, airlines, and airports, and kept tourism professionals informed about the measures taken by companies like Renfe, Iberia, Aena, Air Europa, Iryo, Vueling, and Ouigo to mitigate issues caused by the blackout.
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  • 1 min

Canarias sufrirá una nueva protesta antiturismo el domingo 18 de mayo

🚨 Organizations are planning anti-tourism protests in the Canary Islands for Sunday, May 18. Tenerife's protest is scheduled for 11:00 AM at Plaza Weyler, Santa Cruz. These follow the archipelago's first similar protests a year ago on April 20. Despite a year of actions, there has been "no positive change", says Eugenio Reyes of Ben Magec-Ecologists in Action. Tenerife recently faced a union demonstration, hinting at an indefinite strike over pay and working conditions amidst rising absenteeism critiques.
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