Gestión Hotelera

🏠 Canary Island tourism suffers due to high absenteeism, significantly impacting the hotel industry. Employers respond by creating anonymous tip boxes to report unjustified absences, replacing labor inspectors. The regional absenteeism rate has soared to 80%, compared with the national increase of 50%. This absenteeism affects 8.1% of the Canary Islands' economic activity and costs €2.4 billion annually. Employers criticize public healthcare and inadequate controls while unions blame poor investment in occupational health and lack of worker training.

🏠 In a Yougov poll, only 26% supported implementing tourist taxes as a solution to tourism impacts. Cataluña will double its tourist tax to a maximum of €12.1 per night, with some of these funds designated for housing policies. Barcelona's PEUAT aims to manage tourist accommodations for urban sustainability and quality of life. Spain's tourist taxes are only applied in Cataluña and Baleares, where hotel industry associations oppose the tax, arguing for better resource management instead of new taxes.

🚢 María del Mar Pérez, director at the Port of Barcelona, reported over 2.5 million passenger movements in the port, with 56% staying in the city pre- or post-cruise, impacting local hotels, restaurants, and tourist services. The port is undergoing a project for dock electrification. The Wanderlust team confirmed a second Barcelona edition for 2026 and editions in other Spanish coastal cities. Beatriz Orejudo highlighted consignees' role in cruise services. Ignacio Erroz revealed 400 new yachts are built annually, half exceeding 30 meters in length, up from 42% in 2000 to 49% in 2023.

🏨 CEHAT, the Spanish hotel association, faces leadership challenges and insufficient results in defending industry interests. The government disregards both the top hotel guild and various lobbies. Upcoming months will see repeated tourism sector issues—congestion, competition, labor force. Jorge Marichal, CEHAT's president, criticized for ineffective strategies and focusing on sponsorship for meetings. Hoteliers urged to respect themselves and not endorse contradictory sponsors like Tripadvisor. Lobbies warned of members supporting government views.

🏖️ España hit a record in 2024, surpassing 100 million foreign tourists, as reported by INE using mobile phone signals, 7 million more than the Frontur survey indicates. Viajes El Corte Inglés (VECI) reduces layoffs to 35 at its Tourmundial operator, effective until February 2026, with no geographical mobility or effect on the Operations department, and protections for vulnerable groups. Barcelona doubles its tourist tax to 12.1 euros per night, with hotelier associations Confecat, ACAVE, and CEHAT opposing the increase, which they argue will make Barcelona's tourist tax the highest in Europe. Since 2012, Catalonia has collected 580 million euros from this tax.

📌 The human factor in hospitality transforms a hotel from just a place to sleep into a memorable experience. It encompasses empathy, communication, problem-solving, and genuine warmth that technology cannot replicate. Roles that embody the human factor include customer service, operational management, housekeeping, culinary and beverage staff, entertainment, tech support, and public relations. These roles are essential for creating loyalty, positive reviews, and memorable guest experiences, proving that personal touches and human warmth make all the difference in hospitality.

🏨 Simon-Kucher's "Hotel Brand Awareness Study" highlights that major hotel chains are expanding their brand portfolio to reach diverse customer segments. Branded houses and sub-brands tend to have higher brand recognition—16% and 13% assisted brand recognition respectively. Hybrid models have 10%, while house of brands has the lowest at 8%. The study emphasizes the importance of a clear branding strategy to avoid brand cannibalization and to ensure sustainable growth. Key advice includes strengthening and positioning existing brands before launching or acquiring new ones.

🏨 La industria hotelera utiliza terminología específica como KPIs como ADR y AGOP para medir ingresos y beneficios, y términos como ALOS para calcular la duración promedio de estancia de los huéspedes. Otros términos incluyen BEO para eventos, BAR para mejores tarifas disponibles, y CRS para gestionar reservas. Las herramientas como channel managers y PMS ayudan a manejar la distribución y operaciones hoteleras. Estrategias como precios dinámicos, early bird y yield management se aplican para optimizar las reservas y los ingresos. Conocer esta jerga es crucial para la eficiencia y ventaja competitiva en el sector hotelero.

🏨 Alda Hotels expands its presence in Aragón, Spain, by taking over the 30-room Hotel A Boira in Jaca. The hotel, located at Valle de Ansó Street, 3, will start operating under Alda's management from April 1. This addition complements Alda's existing local establishment, Hotel Alda Jolio, which joined its portfolio in 2020. Alda Hotels, with over 80 operational sites, aims to reach around 100 by the end of 2025, following a record 25 openings in 2024, including their first in the Dominican Republic. The chain focuses on growth, automation, and has four properties in Aragón.

🛈 Bruno Pérez Juncà, a computer forensic expert, advised on the TV3 program “Tot es mou” on minimizing risks when sharing ID documents at hotel check-ins. He suggests showing the ID, sending a black and white copy via email, hiding unnecessary details, and adding an explanatory text. Saferlayer is recommended for secure document transmission. These steps align with Guardia Civil recommendations and aim to protect privacy and prevent fraud.