Maria Carolina Rosa

📣 Clients using Asksuite's guest follow-up strategy have achieved a 71x ROI by sending automated, personalized messages at the right time through the correct channels. The strategy is crucial for increasing revenue and guest satisfaction, allowing hotels to influence decision-making, generate trust, and improve the overall guest experience. Tactics include increasing conversion rates, improving guest experiences during their stay, reducing abandoned bookings, and boosting direct bookings. A notable feature is AskFlow, which automates customized workflows for guests and integrates with PMSs and Asksuite's omnichannel platform. Communication is key before, during, and after a guest's stay, with WhatsApp serving as an ideal instant messaging platform. Hotels can automate messages, learn the perfect timing for follow-ups, and rely on technological tools like third-party systems, WhatsApp API, and AI Booking Agents to personalize communication without overwhelming staff.