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Editorial Team

57 posts

La evolución de los ingresos, la distribución y la gestión comercial.

📅 La gestión comercial hotelera ha evolucionado hacia un enfoque integral, supervisando todas las fuentes de ingresos. La sinergia entre la intuición humana y la inteligencia artificial es clave para decisiones óptimas. La fijación dinámica de precios y la distribución estratégica optimizan ingresos. Las tendencias emergentes, como la hiperpersonalización y la IA, son cruciales para el sector. Annemarie Gubanski de Taktikon destaca la importancia de la colaboración entre los equipos y la tecnología para adaptarse a un mercado dinámico.
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Cómo los comentarios de los huéspedes están impulsando la personalización basada en la inteligencia artificial

💻 Radisson Hotels hosted RADFEST in Berlin, highlighting AI's role in hotel personalization. Key insights included leveraging guest feedback for tailored content and prioritizing guest context over demographics. Real-time reviews and structured data are pivotal for AI-driven customization. Automation, combined with authenticity, enhances guest connections. Effective content distribution requires integrated tech systems. Dynamic updates based on live reviews could revolutionize hotel content, ensuring relevance and guest satisfaction. The future hinges on smart data use for guest-centric strategies.
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Beyond Room Types: The New Era of Hotel Booking

💻 En 2022, Hotelverse se destacó en el podcast de Shiji Insights, donde Florencia Cueto conversó con Guillermo González sobre la personalización en hoteles. La tecnología de selección de habitaciones basada en atributos permite a los huéspedes elegir características específicas, como vistas o proximidad a ascensores, mejorando satisfacción y ADR entre 1.5% y 15%. Los gemelos digitales y la integración tecnológica son clave para experiencias fluidas y nuevas fuentes de ingresos.
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Descifrando la pila: claves para desbloquear el éxito del PMS y la distribución

🏨 Zsuzsanna Albrecht stresses the importance of defining future workflows before selecting a Property Management System (PMS) for hotels, urging for API openness and total cost evaluation beyond initial price. Advocating for cloud-based, flexible solutions, she highlights technology integration as crucial for data flow and efficiency. Albrecht warns that cheaper options often end up costly if they lack long-term efficiency, guest satisfaction, or revenue benefits. Seamless guest experiences depend on integrated PMS and distribution strategies. Future-proofing hotel tech involves scalable, adaptable systems, anticipating guest expectations, digital trends, and operational needs. AI, contactless experiences, smart hotels, hyper-personalization, next-gen payments, robotics, and sustainability tech are key trends transforming the industry. Albrecht advises on aligning technology with strategy, involving teams early, and investing in scalable, connected tools for real business problem solving.
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Creando un lujo inolvidable

📈 Friedrich von Schönburg, VP and GM at Rosewood Villa Magna, blends tradition with cutting-edge innovation to redefine luxury hospitality. Personalization over opulence, using technology to connect with guests—CRM systems, WhatsApp—and building team trust are key strategies. AI's potential to revolutionize back-end operations is highlighted, ensuring a seamless guest experience. Sustainability is a core value, with initiatives like repurposing linens and local toiletry sourcing. This vision for luxury hospitality underlines the importance of human touch amplified by technological efficiency.
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Celebramos un año lleno de conversaciones e innovación del sector hotelero

🏨 Celebrating the first anniversary of the "Shiji Insights" podcast, the hospitality industry professionals discussed how technology like AI and fully integrated tech solutions enhance guest experience and boost operational efficiency. Key points include better internal communication leading to fewer errors, more effective guest personalization using data, and frictionless payment processes improving the overall guest experience. Embracing digital transformation has led to higher guest ratings and repeat bookings, while sustainability and inclusive innovation are becoming increasingly important for reputation and operational savings.
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Communication is the Real “Wow”.

📰 In Episode 12 of the Shiji Insights Podcast, Teresa de Pablo from Hotelkit discusses internal communication's role in operational efficiency and guest satisfaction. Key takeaways include prioritizing operational consistency, streamlining communication with a unified system, involving frontline staff in tech decisions, acting on guest and staff feedback, and implementing practical solutions over chasing trends. Real-world cases highlight how poor communication can lead to negative guest experiences, such as overlooked maintenance issues. Efficient operations and staff empowerment through appropriate technology are emphasized as critical to enhancing guest stays.
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