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Posts by author

Carla Mendez

134 posts
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  • 3 min

Innovación al servicio de la sostenibilidad. Por un turismo más verde y con menos desperdicio alimentario

  • Carla Mendez
  • 25 February 2025
🛒 Visionary Hospitality, led by CEO Antonio Álvarez, aims to reduce food waste in hotels, representing 20% of Spain's waste, with 40% of cooked food trashed, costing €200 million annually and contributing 3.3 billion tons of greenhouse gases. Their solution, Buffet Waste, installed in 18 hotels by the end of 2024, saved 50,000 kilos of food. The company values sustainability, efficiency, guest satisfaction, and ongoing innovation.
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  • 4 min

Hotel Booking Trends 2025 de SiteMinder: Más extranjeros, temporada alta más larga y reservas con más antelación, principales tendencias del turismo en España

  • Carla Mendez
  • 5 February 2025
🏨 In 2025, SiteMinder's Hotel Booking Trends reports over 125 million online hotel bookings. Foreign travelers accounted for 60% of hotel arrivals in Spain in 2024, driving bookings despite a 5% room rate increase to an average of €212, peaking at €247 in August. The high season extended to May (9.39%) and October (9%), and advance bookings grew by 6% to 39.41 days. Top booking channels include Booking.com, direct hotel websites, and Expedia Group. Direct bookings ranked second for the sixth year, with a global average revenue of €476 per reservation.
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  • 6 min

Fiturtechy 2025: 10 tendencias que están transformando el turismo y la hotelería

  • Carla Mendez
  • 4 February 2025
🏖️ FITURTECHY 2025, the central hub for tourism innovation, took place from January 22-24 in Madrid. Organized by the Instituto Tecnológico Hotelero (ITH) and FITUR, the event gathered over 250 experts to discuss the future of tourism and hospitality. The conference highlighted 10 key trends: artificial intelligence, robotics, digitalization, data management, new communication formats, customer and employee experience, regenerative tourism, wellness and conscious luxury, collaborative innovation, and cybersecurity. These trends indicate a shift towards a more technological, person-centered, and sustainable tourism model.
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  • 3 min

Más ingresos para los hoteles gracias a Hotelverse: más de 69€ extra por elegir el número de habitación

  • Carla Mendez
  • 31 January 2025
🏨 Over 60 international hotel chains offer room selection for a fee, similar to airlines' seat selection. 20% of customers using hotel websites pay to choose their room number, adding an average of €69 per selected room. Hotelverse, after a €5 million funding round in September, services 60+ brands, including Radisson, Iberostar, Barceló, RIU, Hyatt, and Palladium. Innovations include digital twins for room booking, leading to a 15%+ web conversion increase and a 70% rise in interest for premium rooms. Hotelverse introduces email reservation confirmation with 3D room selection.
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  • 4 min

La importancia de la reputación online para los hoteles: cómo gestionar reseñas y comentarios

  • Carla Mendez
  • 30 January 2025
🏨 A Statista survey of 245 people found 86.1% consult reviews before booking accommodation, with Millennials (37.9%), Generation X (31.3%), and Baby Boomers (30.8%) comprising the majority. Reviews' usefulness, volume, and recency are key to consumers, with detailed numeric ratings being highly valued. Hotels use reviews for reputation management, responding within 24-48 hours, and leverage positive feedback for marketing, also deploying monitoring strategies through active listening tools to manage large volumes of reviews effectively.
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  • 2 min

Fagor Multimedia Solutions, nuevo aliado de ITH para reforzar la digitalización y la innovación del sector hotelero

  • Carla Mendez
  • 30 January 2025
🏩 Madrid, 30 January 2025: Instituto Tecnológico Hotelero (ITH) teams up with Fagor Multimedia Solutions, part of MONDRAGON Corporation, to advance digital transformation in the hotel sector. The collaboration aims to enhance customer experience and competitiveness through telecom and multimedia solutions. Álvaro Carrillo de Albornoz, ITH Director, and Fagor's Director General, Gorka Guerra, highlight the alliance's focus on innovation, sustainability, and technology as key to addressing industry challenges. Fagor, after acquiring Triax Digital Solutions, aspires to be a leading European player in telecommunication infrastructure solutions, promoting energy efficiency and intelligent connectivity from its Gipuzkoa bases in Arrasate-Mondragón and Astigarraga.
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  • 3 min

Safestay elige a Cloudbeds, líder en tecnología, para hacer parte de su estrategia Platform for Growth

  • Carla Mendez
  • 30 January 2025
🏨 Safestay PLC, a major European hostel group, announces a multi-year partnership with Cloudbeds starting January 2025 to transition over 20 of its European hostels to Cloudbeds' Enterprise platform, utilizing its award-winning Property Management System (PMS). The move is part of Safestay's "Platform for Growth" strategy, aimed at improving guest experience, commercial and marketing strategy, and reducing operational costs. Enhancements include AI-driven pricing software, direct booking strategies, guest preference monitoring, multi-language guest communication, and personalized membership offers. Larry Lipman, Chairman of Safestay, and Adam Harris, CEO of Cloudbeds, express excitement for the efficiency and growth this partnership promises.
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  • 4 min

El nuevo eBook de los Centros Tecnológicos de Turismo ofrece respuestas sobre el uso de los gemelos digitales

  • Carla Mendez
  • 30 January 2025
📖 Thinktur presented the 10th edition of the eBook "Transformación digital del destino: gemelos digitales en el sector turístico" during FITURTECHY 2025 (January 22-24) in Madrid. The eBook, a reference for the tourism sector, includes contributions from eight Spanish Tourism Technology Centers: ADA, Invat·tur, ITH, Eurecat, Tecnalia, Turistec, Vicomtech, and Segittur. Digital twins are utilized for process management, monitoring, and personalizing experiences for destinations and tourism businesses. Special collaborations are included from Libelium and Smart City Cluster, showcasing additional use cases such as Las Palmas' SUSTTWIN and Barcelona's AI-driven Salvador Dalí avatar.
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  • 4 min

El poder de la Inteligencia Artificial y las redes sociales marca el cierre de FITURTECHY 2025

  • Carla Mendez
  • 27 January 2025
📱 Madrid, 24 de enero de 2025, clausura de la 19ª edición de FITURTECHY. Alba Renai, influencer virtual IA, captura la atención en el evento techYfuturo, patrocinado por American Express. Participantes incluyen TikTok, Microsoft, Telefónica, Bravent, entre otros. Discusiones sobre IA, redes sociales y Smart Cities. Un 30% de usuarios cambian de destino por RRSS; más del 40% reserva tras ver TikTok. Temáticas de personalización de experiencias, integración de IA en turismo, y el auge del turismo de bienestar físico y mental destacan. TechYdestino finaliza con taller de IA para destinos.
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  • 3 min

La AMT Sol y Playa premia la innovación tecnológica de destinos turísticos inteligentes

  • Carla Mendez
  • 23 January 2025
🏖 On January 23, 2025, in Madrid, the VIII edition of the AMT Smart Destinations Awards was presented at the FITURTECHY forum, part of the International Tourism Trade Fair (Fitur). Winners included Ok Located, Freeplantour, Barceló Hotel Group, Murmuration, and the City Council of Las Palmas de Gran Canaria. These awards, given by the Tourist Municipalities' Alliance (AMT) and the Hotel Technological Institute (ITH), honor technological solutions aiding in the transformation into Smart Tourist Destinations (DTI). Categories encompassed destination management, tourist interaction, environmental sustainability, and marketing promotion. The new 'Innovative Destination Project' category was won by Las Palmas de Gran Canaria's DataLAB project. The jury consisted of representatives from AMT, ITH, SEGITTUR, Invattur, and Fitur, and recognized finalists in each category. The AMT was founded in 2017 by eight pioneering Spanish tourist destinations, focusing on finance, digitalization, sustainability, accessibility, and cooperation among destinations.
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