Agustina Lagos

📌 The human factor in hospitality transforms a hotel from just a place to sleep into a memorable experience. It encompasses empathy, communication, problem-solving, and genuine warmth that technology cannot replicate. Roles that embody the human factor include customer service, operational management, housekeeping, culinary and beverage staff, entertainment, tech support, and public relations. These roles are essential for creating loyalty, positive reviews, and memorable guest experiences, proving that personal touches and human warmth make all the difference in hospitality.

🏨 Hotel architecture is not just about building four walls but creating an immersive experience with every detail designed to make guests fall in love. It involves factors like location adaptation, guest-targeted design, sustainability, sensory experiences, cultural authenticity, and diverse styles including boutique hotels, resorts, themed hotels, capsule hotels, hostels, rural inns, and eco-lodges. Key trends include advanced technology, biophilic design, art and cultural integration, adaptive spaces for hybrid events, and inclusive architecture.

📈 Employee retention involves building work relationships based on respect, recognition, and professional development, crucial in the hospitality industry for guest satisfaction. Retaining a cohesive team reduces selection and training expenses, enhances customer experiences, increases productivity, strengthens organizational culture, and minimizes operational disruptions. Fifteen strategies to improve talent retention include professional development, open communication, recognition, flexible scheduling, competitive salaries, work-life balance, adequate tools, wellness programs, internal promotions, soft skills training, team achievements celebrations, constructive evaluations, mentoring, and fostering a sense of belonging. In essence, investing in employees is investing in the hotel's success.

🏨 Hospitality is the art of making others feel welcome, offering comfort, attention, and warmth at home or professional settings like hotels and restaurants. Originating from the Latin "hospitalitas", hospitality was a sacred rule in Ancient Rome, offering refuge to travelers. Today's hospitality industry encompasses accommodations, food and drink services, entertainment, and travel. It has evolved to include personalized experiences, such as anticipating guests' preferences with the aid of technology. Hospitality professionals should study relevant courses, develop key skills like empathy and problem-solving, network, and gain experience starting from entry-level roles to understand the industry's inner workings.

📋 El auditor nocturno de hotel asegura cuentas correctas y administra detalles financieros y de seguridad. Clave para precisión financiera, soporte al cliente, y seguridad nocturna, sus funciones principales incluyen cierre del día financiero, atención al cliente, vigilancia, preparativos para el siguiente día, generación de informes y atención a pedidos especiales. Responsabilidades adicionales abarcan control de sistemas, revisión de tarifas, manejo de inventario y respuesta a emergencias. Un día típico del auditor nocturno empieza a las 11:00 p.m. con chequeos, sigue con revisiones de cuentas a medianoche, inspección de seguridad a las 2:00 a.m., preparación de informes a las 4:00 a.m., y finaliza con el cambio de turno a las 6:00 a.m. Su labor es esencial para la operación fluida y la satisfacción del cliente en el hotel.