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Ricardo Navarro

8 posts
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  • 1 min

La experiencia del huésped en la industria hotelera

🏨 Guest Experience Managers (GEMs) are key to hotel success, ensuring memorable stays to foster loyalty and attract new bookings. Their role involves managing guest interactions, implementing experience strategies, gathering and analyzing feedback, handling complaints, training staff, and personalizing services. GEMs face challenges like limited guest information, manual and bureaucratic processes, and managing multiple communication channels, which can hinder operational efficiency and the creation of personalized guest experiences.
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  • 3 min

3 Estrategias para aumentar los ingresos de tu Hotel con una Guest App

🏨 Hotels boost guest experience and revenue with a Guest App by offering personalized shopping via an integrated online store, allowing room upgrades, exclusive hotel items, and special service packs. Utilizing personalized push notifications can increase sales through real-time offers. The app enables restaurant or bar reservations, spa and wellness treatments, and local activities, potentially with upselling options. Frictionless, instant payments via digital methods like Apple Pay or Google Pay encourage impulsive purchases, enhancing profitability. Implementing a Guest App can significantly uplift a hotel's service and financial performance.
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