Oier Fano D.

📝 The latest updates introduce customizable design solutions for hotel apps, enhancing guest experience and brand presence. Key metric reports, exclusive to directors, are now emailed monthly, providing data on hotel usage, transactions, and revenue. A new calendar view streamlines therapists' scheduling, balancing workloads and improving operations. Revenue metrics within Insights have been simplified for easier interpretation by hotel managers, and the Concierge Chat now includes intuitive filtering for service requests and reservations, optimizing staff time and guest satisfaction.

📈 Abel Torres of Haven Resort in Cancún experienced a significant revenue increase due to enhanced visibility of premium services like spa treatments and exclusive dining experiences via a guest app. Jonathan Iriarite from Planet Hollywood reported a 15% revenue increase four months after implementing STAY app, attributed to service visibility and reservation convenience. Planet Hollywood processed nearly 50,000 transactions in four months, managing up to 77 concierge services, 59 sports bookings, 19 spa reservations, and 37 cabana bookings daily through the app. Vanessa Díaz Barrer of Barceló Fuerteventura in Spain saw revenues quadruple by making services more visible and accessible on the Barceló App. The app's integration reduced cancellations and attracted non-guests, enhancing operational efficiency with Spa PRO designed for resort spa needs.