Luciane

📨 Asksuite launches an integration with Booking.com to centralize chat messages within its Omnichannel platform, alongside other channels like email, Instagram, Facebook, and WhatsApp via LiveChat 2.0. This integration aims to optimize customer service, improve response times, and reduce cancellations, ultimately enhancing the traveler’s experience. Hotels can now manage all communications in one place, leading to quicker responses, higher review scores, fewer cancellations, and potential for additional sales, while performance is tracked through the SLA Dashboard.

💸 Hoteles using Omnibees can now recover abandoned reservations with AskFlow's new WhatsApp automated follow-up, successfully reclaiming an average of 20% of lost bookings in the first month. This system outperforms email, converting up to 3 times more. The direct integration with Omnibees allows for customized message timing and content, improving reservation team efficiency without additional tools, delivering real-time performance metrics through the AskFlow Dashboard.

💸 Hotel Villa Huapi, Argentina, used AskFlow to automate reservation follow-ups, sending 300+ messages in a month, achieving a 19% response rate and a 19x ROI for direct bookings. Los Lagos Resort Hotel, Paraguay, automated messaging with 800+ messages in a month, resulting in an 18% response rate and a 13x ROI in the first month. Other Latin American hotels using AskFlow saw up to 55x ROI with response rates over 42%. WhatsApp, key for bookings in the region, enhances customer engagement and conversion opportunities.

📱 LiveChat 2.0, a real-time customer service platform by Asksuite, integrates all contact channels for the hotel industry into a single platform, enhancing customer experience and increasing direct bookings. The platform allows hotel teams to manage assistance, quotes, and follow-ups efficiently, offering an improved customer service experience with more agility and customizable messaging. It features WhatsApp assistance improvements, quick quote sending, and new smart filters for conversation categorization. LiveChat 2.0's omnichannel view includes email, website, phone, Facebook Messenger, Instagram, and WhatsApp, aiming to provide more relevant interactions and increase conversion possibilities. WhatsApp, with over 2 billion active users, is highlighted as the most popular communication channel. Hotel chains can monitor assistance across multiple properties, ensuring a comprehensive operational view.

💸 AskFlow, a new product by Asksuite, automates messaging and boosts hotel revenue allowing teams to focus on income-generating activities. It sends personalized messages across various channels like WhatsApp, with an easy-to-use drag-and-drop interface. Rodrigo Teixeira, CEO of Asksuite, states AskFlow integrates with any hotel software, including PMS, to create customized communication flows. Current users are seeing an average ROI of 71 times, with benefits like increased sales, time savings, and higher revenue through hotel service promotions. Vinícius Pavei, CTO of Asksuite, describes AskFlow as plug-and-play, offering preconfigured templates for easy implementation. Suitable for all hotel types, AskFlow is revolutionizing hotel communication and efficiency.